Case Summaries« Back
Collaboration, not salesmanship.
Fairhaven Capital’s methodology provides a unique perspective on new markets and new opportunities. By proactively researching markets and predicting industry dynamics, Fairhaven takes a thematic approach to its investment strategy. The firm focuses on areas that are positioned for growth and those start-up companies that can leverage the opportunity. The diversity of the Fairhaven team, which has over 100 years of investing, operating, and start-up experience in a variety of technology industries, directly influences their investment decisions and enables investments in companies that define markets and become leaders.
When Fairhaven was spun off from a much larger corporation, a whole new IT infrastructure, isolated from the original one, was required to make the shift successful.
After considering a number of possible IT partners, Fairhaven chose Coretelligent.
Fairhaven’s Chief Financial Officer, Cheryl Goyette, says the choice was surprisingly easy.
“When the time came for us to assess the possibilities, Coretelligent’s founder Kevin Routhier really impressed everyone. He had a lot of confidence, his command of the technical subject matter was impeccable, he had the drive, and he was committed to working with us in a collaborative way, as part of a close-knit team.”
That last point was particularly familiar to Fairhaven. It reflects Fairhaven’s own collaborative ideal in working with promising startups: close interaction for the foreseeable future in the pursuit of shared goals.
“Kevin knew what he was talking about, but he didn’t oversell, either,” said Goyette. “It was clear he wanted to help us figure out how to achieve our goals in the best possible way, not dictate the goals he thought we should have.
A complex migration process made simple.
Migrating from the corporate parent to Fairhaven’s own infrastructure, as part of the spinoff process, required considerable technical expertise.
“We weren’t quite sure where to start—what would be required and what the sequence of events would look like,” said Goyette. “We had to identify our needs and we had to do it quickly and well, and yet also cost-effectively. Kevin and his team played an absolutely instrumental role in orchestrating that whole process.”
The first step was for Coretelligent to create a roadmap of change, which mapped out logical steps to migrate information, create the new infrastructure, and ensure it would meet Fairhaven’s goals for the foreseeable future.
Subsequently, during implementation, Coretelligent also served as liaison, interacting with the corporate parent as necessary and continually keeping Fairhaven informed. “We met weekly and talked several times a week over the phone to come up to speed. Kevin was very organized and thorough and we never felt any doubt that the project was in the right hands.”
Customer satisfaction is the ultimate IT metric.
The success of that project has led to an ongoing partnership which has lasted four years now as Coretelligent continues to provide IT services to Fairhaven in a manner that’s both efficient and cost-effective.
“Every year, Kevin gives us cost estimates aimed at maximizing both return on investment and performance. And we have never once overspent. You can see how carefully Coretelligent stays in touch with our needs, and tailors things to suit our changing goals or circumstances. There have even been times when we thought we had to replace something, and Coretelligent told us it wasn’t the case—that we could reduce capital expenditures by leveraging something we already had for more value. That’s what a CFO wants to hear.”
Today, Goyette would endorse Coretelligent to any organization looking for an IT partner. In fact, she does.
“I think Kevin is fantastic,” she said. “I think Coretelligent is fantastic. I was extremely pleased four years ago and, in the time since then, I have highly recommended them to any number of people.”