Case Summaries« Back
Optimizing infrastructure to meet company needs.
Driving innovation and improving performance is at the heart of Innosight’s consulting business. It is also the barometer Innosight used to measure possible IT service partners before using Coretelligent.
A growing, strategic innovation consulting and investment firm with offices in Boston, Singapore, and India, Innosight works with Global 1000 companies—including Procter & Gamble, SAP, General Motors, and VF Corporation (Lee Brand Jeans)—to identify opportunities for growth, to design and build new businesses, and to create competi¬tive innovation capabilities.
Toward fulfilling that mandate, Innosight’s team of professionals is an exceptionally mobile group of road warriors who depend on their laptops to connect and collaborate with each other via a variety of company services.
“We’re always looking for new ways to help our people work more effectively and productively,” said Alex Slawsby, IT Lead for Innosight. “As we grew, we needed a partner who could monitor our infrastructure, support our users, and advise our IT strategy with a ‘customer-service-first’ attitude—a partner who would treat us as a name, not as a number.”
Innosight was also seeking to improve the reliability and performance of its e-mail solution.
Until recently, Innosight’s e-mail services were contracted from a cloud-based service provider, but the costs were scaling to unexpected levels while the response time to service requests was less than ideal due to the provider’s extensive list of customers. “As with your help desk, you don’t want to be number 19 on a long list of trouble tickets,” said Slawsby.
With Innosight focusing on growing its consulting business and developing deep client
relationships, the firm sought to partner with a reliable and committed vendor to
help support IT functions and allow the company to focus on its core competency of innovation consulting.
Partnership. A smooth road to a better outcome.
Given these considerations, Innosight chose Coretelligent as the solution.
“We researched the options extensively and spoke with a lot of other companies
we hold in high regard,” said Slawsby. “Coretelligent came up repeatedly. After
visiting their site and talking to their team, we came away convinced they could help us achieve our goals.”
Several rounds of visits followed in which Coretelligent’s assessments and recommendations evolved into a specific roadmap and plan of action. Subsequently, the complete range of laptops, many of them older ThinkPads manufactured by Lenovo and IBM, was replaced with newer-model Dell units. Along with the laptop upgrade came an upgrade from Windows XP to Windows 7 and a comprehensive software and data migration to newer platforms.
Additionally, the company’s e-mail services were migrated from their previous cloud-based provider to a dedicated, high-performance system in a local datacenter. Coretelligent was responsible for overseeing the transition planning, the transfer of service, all end-user reconfiguration and support, and now provides ongoing monitoring and performance optimization services. The transition—a complex operation for a demanding, 24/7 workforce in multiple countries—exceeded expectations.
Having demonstrated a deep understanding of Innosight’s needs from both a business and a technology perspective, and having provided a consistently high level of service, Coretelligent’s role as a strategic partner has expanded. Today, Coretelligent provides regular onsite support for Innosight, in addition to monitoring the firm’s entire IT infrastructure as well as serving as the initial point of contact for all IT service requests coming from Innosight team members.
“We have been very impressed with their responsiveness and level of customer service,” said Slawsby.“ Coretelligent ensured that they did whatever was needed to make the new partnership a successful one.”