SEC Targets Financial Firms for Security Compliance Failures. Could You Be Next?

SEC Targets Financial Firms for Security Compliance Failures. Could You Be Next?In late August of 2021, the SEC sanctioned eight financial services firms in three separate actions for security compliance failures. The SEC contends that the firms failed to establish and implement adequate cybersecurity policies and procedures. The SEC charged Cetera Entities, Cambridge, and KMS with violating Rule 30(a) of Regulation S-P, also known as the Safeguards Rule, which protects confidential customer information. According to the SEC, the failures “resulted in email account takeovers exposing the personal information of thousands of customers and clients.” The firms settled and agreed to pay $750,000 in fines.

The SEC’s enforcement actions against these companies should be a reminder of how crucial it is to have an effective cybersecurity program in place at your financial services firm. Security processes designed to prevent unauthorized access, malware, phishing, viruses, ransomware, and other malicious threats will both protect your firm from criminals and fines, penalties, and lawsuits.

What’s at Stake?

Cybersecurity incidents involving breaches of personally identifiable information—like social security numbers, credit card details, and bank accounts—can cause significant damage to a firm’s business reputation. Furthermore, your firm may face fines, lawsuits, regulatory investigations, and even legal liability. In addition, remediation costs, including lost revenues, damages, penalties, and settlements, are also likely. A typical data breach costs companies $4.24 million per incident, according to a July 2021 report from IBM.

The SEC Means Business

It seems that the current landscape of ransomware and other cyber threats has spurred the SEC to take a more aggressive stance against security compliance deficiencies. As a result, this summer has seen additional enforcement actions from the body. In June, the SEC charged First American Financial Corporation and later Pearson for similar exposures of sensitive customer data. This indicates that the SEC is moving to heighten its enforcement of cybersecurity rules and disclosure procedures amongst public companies. Key areas of focus in the recent sanctions have focused on:

    • Failure to implement and adopt widely accepted cybersecurity best practices.
    • Insufficient timely disclosures of lapses when they were identified
    • Inadequate and misleading language in breach notifications to clients and regulators about incidents

“Investment advisers and broker-dealers must fulfill their obligations concerning the protection of customer information,” said Kristina Littman, Chief of the SEC Enforcement Division’s Cyber Unit about the August announcement. “It is not enough to write a policy requiring enhanced security measures if those requirements are not implemented or are only partially implemented, especially in the face of known attacks.”

Related Content → What You Need to Know About Cybersecurity and Compliance for Financial Services Companies

Safeguard Your Financial Services Firm from Security Compliance Errors

This increased enforcement should serve as a wake-up call to financial institutions: Senior executives must better safeguard the personal information entrusted to them by consumers.

Accordingly, Coretelligent recommends that all financial advisors, brokers, and investment firms review their current cybersecurity vulnerability and compliance programs and consider implementing additional defenses to protect client information.

So, let’s start with some basics. What do the SEC security requirements include? Here are just some of the key elements that financial service firms can apply for strengthening their cybersecurity safeguards.

    1. Implementing and maintaining comprehensive written policies regarding cybersecurity
    2. Establishing and regularly testing computer network defenses
    3. Developing and executing a risk assessment plan
    4. Training employees about cybersecurity risks
    5. Ensuring that usernames and passwords used by employees comply with industry standards
    6. Implementing multi-factor authentication
    7. Monitoring network traffic for suspicious activity
    8. Notifying regulators promptly after discovering a breach.

At Coretelligent, our security and compliance solutions are designed with the needs of financial services organizations in mind. When you work with Coretelligent, you are gaining an IT partner who truly understands the security compliance needs of the financial services sector. Free your team to innovate at scale while we provide your financial services company with the solutions to protect against cyberattacks and fines from data breaches.  Contact us today at 855-841-5888 or fill out our online form to receive a quick return call.


Apple Devices Hack 2021

Apple is advising all users to update their devices after researchers revealed a flaw across their OS ecosystem. This flaw would allow hackers access to install spyware on Apple devices (Mac, Watch, or iPhone) without users having to take any action, like click a linkThis spyware could then facilitate further malicious activity such as eavesdropping or stealing data from the infected device.

To address the flaw, Apple has released an emergency software patch for the iPhone, iPad, Mac devices, and Apple Watch via iOS 14.8, iPadOS 14.8, macOS 11.6, and watch OS 7.6.2.

As you can imagine, this is especially troubling for those working in industries that include access to confidential data. Coretelligent is advising clients to immediately update Apple devices, including the iPhone, iPad, Mac, and Apple Watch.

How to Update Apple Devices

To update your iPhone or iPad

  1. Go to Settings.
  2. Tap General.
  3. Tap Software Update.
  4. Plug in your device or make sure it has 50% battery life or more.
  5. Tap “Install Now.”

To update macOS on Mac

  1. From the Apple menu in the corner of your screen, choose System Preferences.
  2. Click Software Update.
  3. Click Update Now or Upgrade Now

Update your Apple Watch using your iPhone
To check for updates manually, use these steps:

  1. Keep your Apple Watch on its charger until the update completes.
  2. On your iPhone, open the Watch app, then tap the My Watch tab.
  3. Tap General > Software Update.
  4. Download the update. If asked for your iPhone passcode or Apple Watch passcode, enter it.
  5. Wait for the progress wheel to appear on your Apple Watch. It could take from several minutes to an hour for the update to complete.

If you have any questions or concerns, please reach out to us at or 855-841-5888.

Related Content → How to Protect Yourself from Cybersecurity Threats on Mobile Devices

Are You Getting the Most Out of Your Data Governance Program?

Last month we shared the first in our series about the importance of having a data governance program. With this post, we go more in-depth about why data governance is the key to unlocking the power of your data to drive growth and avoid risk.

Are You Getting the Most Out of Your Data Governance Program?

What is a Data Governance Program?

Data is the new currency in today’s business climate, and data governance ensures that your company has an organized system for managing this invaluable asset. A data governance program combines people, processes, and technology to guarantee reliable access to data so it can be effectively leveraged. To learn more about data governance basics, read The Future of Analytics is in Data Governance: Are You Prepared?.

How Does Data Governance Fit into Data Management?

Where data governance is a program for managing the roles, responsibilities, and processes of data assets, data management is the operation concerned with the quality and accessibility of data. Data management oversees all aspects of data— storing, maintaining, protecting—but data governance provides the raison d’être. If data management comprises the tactics, then data governance encompasses the strategy. One comes before the other.

Related Content → Best Practices for Good Enterprise Data Governance Guide

Why is a Good Data Governance Program Necessary?

There are two main forces behind establishing good data governance in an enterprise.

1. Improve Efficiencies, Reduce Costs, and Increase Revenue

A primary goal of data governance is to eliminate data silos that can occur in an organization. When data silos build up, they can inhibit the flow of information and make sharing knowledge difficult. Data governance is a collaborative process that recognizes the value of data and aims to break down barriers by harmonizing data within an organization through collaboration and coordination with the implementation of enterprise data architecture. Ideally, that will lead to competitive advantages and increased revenue and profits.

2. Increase Compliance and Reduce Risk

Another data governance goal is to ensure that data is compliance appropriate. That can be accomplished by creating uniform policies and procedures to monitor usage and include enforcement to eliminate risk from data loss and other issues. In addition, data governance can help to strike a balance between data collection practices and privacy mandates.

Data Solutions with Coretelligent

Coretelligent works with a variety of technology partners to provide next-generation cloud-based file sharing and collaboration. Building upon this foundation, Coretelligent adds its experience and support to offer powerful controls for data management. Our approach combines an effortless solution with maximum usability, so your enterprise can focus on what’s important—growing revenue.

Providing guidance and support is just part of what we at Coretelligent offer our clients. Our solutions include IT planning, 24/7/365 support, cloud computing, cybersecurity, disaster recovery readiness, and more. Reach out to learn about any of our technology solutions.

Early-Stage Life Sciences

Early-Stage Life Sciences

The life sciences industry is booming, and with that growth comes the need for IT that can keep up. Fueling this upsurge are venture capitalists and other early-stage investors pouring capital into funding innovation in cities like Boston, Dallas-Fort Worth, Houston, the South Florida area, the San Francisco Bay area, and more.

Early-stage life sciences companies are faced with specific challenges as they scale from startup to IPO. From biotech and biopharma to health tech and clinical research companies—and everything in between—all face similar growing pains when it comes to IT. This blog post explores some of these challenges and what you should expect as your company grows.

Technology is an Innovator in Life Sciences

Life science is an industry in which digital disruption has upended how IT intersects with strategy and operations. IT has morphed from a business cost center into a significant driver of innovation and success. The technology opportunities presented by advances in data analytics, AI and machine learning, hyper-automation, and quantum computing represent a shift towards IT as an integral component in business growth.

Additionally, healthcare and life sciences trends are driving the need for technology advancements, including a shift towards a customer-centric commercial model, new types of collaborations, and improvements to the clinical research development and review process.

While technology innovation presents new opportunities, that does not eliminate the back-end demand for IT functionality. For example, even the most innovative biopharma startup needs IT infrastructure to power their everyday business operations like email, cloud storage, employee onboarding, and more.

The IT Challenge for Early-Stage Life Science Companies

The challenge for series A and seed-funded life science firms is finding the right balance between innovation, business operations, and budgetary restraints.

While in this stage of development, many early-stage companies may want to only focus on their current IT needs; nevertheless, it is critical to plan for future growth. Worries like compliance requirements and intellectual property security may seem like distant concerns, but it is ideal to take a birds-eye-view approach and not just keep an eye on the path directly ahead. Lacking the knowledge about a coming fork in the road, your company could find itself on a very real dead-end requiring disruptive and costly changes to core business systems. And with the growth of the industry and the trend of an accelerated development cycle, you could find yourself needing to address increased IT investment sooner than expected.

Positioning IT for Growth

In the early stages of business development, many life science startups have been too busy focusing on funding to think about IT beyond their initial business plan. However, with funding secured, it is crucial that you begin building the foundation of your IT infrastructure.

At this point, most startups in the life sciences space choose to outsource some or all IT functionalities. However, the risk here is selecting the wrong IT partner who can’t scale with you, recommends the wrong core systems, provides low-quality support, or just doesn’t understand the unique needs of your specific industry within the life sciences sector. Therefore, it is critical that you conduct a due diligence process to ensure future success.

Related Content → IT Vendor Due Diligence Checklist for Life Sciences.

What Are the IT Requirements for a Life Science Startup?

Before beginning the due diligence process, it is critical to understand and evaluate your current IT requirements while considering how to power innovation and develop operational scalability and flexibility. Whether an early-stage medical devices manufacture, a digital health company, one of the many biotech incubators, or other life sciences startup, IT setup generally includes the following fundamentals:

  • Core system infrastructure consisting of email services, file storage, productivity, collaboration tools, and more.
  • A reliable means of seamlessly onboarding a steady flow of new employees.
  • Security implementation including antivirus and antimalware, multifactor authentication, master data management, Office Firewall, and more.
  • Cloud storage that can efficiently and quickly scale to support the changing needs as your need for data grows.
  • Above all, the greatest need is for a trusted strategic IT advisor with robust experience within the life sciences domain to help plan for growth.

To dive deeper, download our data sheet → What Early-Stage Life Sciences Startups Need to Know About IT.

An Experienced Partner

Coretelligent has extensive experience working with startups in the life sciences industry. We currently support over seventy-five life sciences firms in a variety of fields around the country. Our top priority is understanding your firm’s business strategy and providing solutions to help you meet your goals. We have experience scaling IT for a startup in the earliest stages through to a late stage life sciences company.

As an industry leader, Coretelligent can help you meet all the IT requirements of your developing biotechnology, biopharmaceutical, health technology, or other life sciences firm. We guide clients throughout their journey towards success with our full suite of managed and co-managed IT solutions, including cloud services, cybersecurity, support, strategic services, and more. Reach out to learn more.

What is the CIA Triad?

This article is part two in a two-part series highlighting the CIA Triad, which is a foundational security model that is utilized in developing cyber security strategy. It is comprised of three core principles—confidentiality, integrity, and availability. Part one in the series is available here.

You don’t have to be an expert to appreciate the series. It’s actually intended for executives with the aim of providing some cybersecurity background for better decision-making around security.

A Deeper Look at the Three Pillars in Action

Remember that the CIA Triad is made up of the core tenets of confidentiality, integrity, and availability. CIA Triad

  • Confidentiality refers to protecting information such that only those with authorized access will have it.
  • Integrity relates to the veracity and reliability of data. Data must be authentic, and any attempts to alter it must be detectable.
  • Availability is a crucial component because data is only useful if it is accessible. Availability ensures that data can be accessed when needed and will continue to function when required.

That’s the theory behind the Triad. Now, we will take a look at how Triad is put into action cyber security strategy with some real-life examples.

→ Putting Confidentiality into Practice:

    1. Data encryption is one way to ensure confidentiality and that unauthorized users cannot retrieve data for which they do not have access.
    2. Access control is also an integral part of maintaining confidentiality by managing which users have permissions for accessing data.
    3. Life science organizations that utilize patient data must maintain confidentiality or violate HIPAA.

→ Putting Integrity into Practice: 

    1. Event log management within a Security Incident and Event Management system is crucial for practicing data integrity.
    2. Implementing version control and audit trails into your IT program will allow your organization to guarantee that its data is accurate and authentic.
    3. Integrity is an essential component for organizations with compliance requirements. For example, a condition of the SEC compliance requirements for financial services organizations requires providing accurate and complete information to federal regulators.

→ Putting Availability into Practice:

    1. Employing a backup system and a disaster recovery plan is essential for maintaining data availability should a disaster, cyber-attack, or another threat disrupt operations.
    2. Utilizing cloud solutions for data storage is one way in which an organization can increase the availability of data for its users.
    3. As the reliance on data analytics expands, the need for data to be available and accessible grows for sectors like financial services and life sciences.

Is the CIA Triad Limited as a Cyber Security Strategy?

As the amount of data explodes and as the complexity of securing that data has deepened, the CIA Triad may seem to be an oversimplification of the reality of modern-day cyber security strategy. However, it is critical to remember that the Triad is not actually a strategy; but instead, it is a starting place from which a security team can create a strategy. It is a foundational concept on which to build a full-scale, robust cyber security strategy. It cannot eliminate risk, but it can help prioritize systemic risks to address them better. Additionally, the CIA Triad cannot prevent all forms of compromise, but it helps reduce the likelihood of unnecessary exposure and can help decrease the impact of a cyber attack.

Related Content → Is Your Security Posture Negligent? Not with Multi-layered Cybersecurity.

How Does Coretelligent Utilize the CIA Triad?

Coretelligent incorporates the core tenets of the CIA triad in our cybersecurity, managed IT, cloud solutions, and more. In addition, we practice defense in depth strategy, which is a system of overlapping layers of protection that range from easy-to-implement controls to complex security measures. These layers are designed to create an interlocking barrier, not unlike the security system at your home. You can learn more about the defense in depth here.

We guide our clients on how best to balance making their data secure, available, and reliable. To learn more about our solutions, reach out for a consultation with our team.

Expanded Managed IT Services in Miami and West Palm Beach

As a leading IT service provider for the financial services and life sciences industry, Coretelligent is pleased to announce the expansion of our field offices in South Florida. With this expansion, we are better positioned to offer our white-glove Managed IT Services in Miami and West Palm Beach to accommodate the growth of the life sciences and financial sectors in this region. Coretelligent brings a wide range of high-quality managed IT services and collocation, including virtual CTO, cybersecurity, compliance expertise, service desk, disaster recovery, next-generation cloud services, and more to South Florida.

Expanded Managed IT Services in Miami and West Palm Beach

Dependable, Secure IT Infrastructure

With over 15-years of experience as a managed service provider, Coretelligent is committed to building scalable and dependable IT infrastructure for our clients. Our team of experts can assist with managing and maintaining your technology systems while safeguarding them from cyber threats. We also offer a full range of data backup solutions that are cost-effective and comprehensive in handling disaster recovery and business continuity needs.

Stand Out IT Support

Having a solid IT infrastructure is not just an advantage in today’s world—it is a requirement, and combined with our white-glove approach, it can help give your firm the edge it needs to succeed. Coretelligent’s deep industry experience and our unrivaled commitment to quality service are what sets us apart from other providers.

Our Approach

At Coretelligent, we understand that one size does not fit all. To that end, we work with clients to tailor the best technology service and custom solutions to fit their needs. We are also experienced with and have the capacity to help your business quickly, efficiently, and securely scale.

We provide onsite services, consulting, managed and co-managed services, and start-up and relocation services. As a trusted partner, we offer a range of pricing options to accommodate your business operations and technology investment.

About Coretelligent

Coretelligent is an industry-leading services provider that offers comprehensive technology solutions, cybersecurity, and cloud solutions for financial and life sciences firms. We are a team of world-class professionals providing advanced solutions to help organizations thrive in the digital economy. We’re honored that we are one of America’s most award-winning IT service providers.

Founded in 2006, Coretelligent has offices in Massachusetts, Maine, New York, Connecticut, Georgia, and California, and offers expanded support in select locations. In addition to the life science and financial services sectors, we have extensive experience working with a range of industries, including law firms, real estate, and professional services.

With the experience we bring to every IT project, our proprietary technology and a full suite of security services ensure superior business performance, data protection, and security. If you’re looking for Managed IT Services in Miami or West Palm Beach, and want to learn more about how Coretelligent can improve your organization’s technology, reach out today.

CIA Triad

This article is the first in a series breaking down one of the fundamental concepts of cybersecurity. And don’t worry, you don’t have to be an expert to enjoy reading this post. In fact, it’s designed to help executives gain a deeper understanding of cybersecurity in order to better evaluate their firm’s posture. Part 2 can be found here.

What is the CIA Triad?

The CIA Triad is a fundamental security model that acts as a foundation in the development of security policies designed to protect data. It is comprised of three tenets: Confidentiality, Integrity, and Availability.

In theory, the CIA Triad combines three distinct means of interacting with data to create a model for data security. First, the principle of confidentiality requires that only authorized users have access to data within a system. The second tenet of integrity imparts the necessity of the trustworthiness and veracity of data. The final component of availability dictates that data must be accessible where and when users need it. The intersection of these three concepts is a guiding framework for protecting digital information.

What Are the Origins of the Triad?

As much as the name implies, the CIA Triad is not related to the Central Intelligence Agency; although, their cyber security program almost assuredly utilizes the model.

The individual principles have existed since even before computer data became a reality in the mid-twentieth century. And they were independently utilized in data security since then, but it is not known when the tenets were first thought of as a triad. The term is mentioned in the 1998 book Fighting Computer Crime, and it appeared to be the standard among security practices at that time. No matter when the idea of the Triad was first conceptualized, the principles have long been in use by security professionals who understood the need to make information more secure.

Where Does the CIA Triad Fit into Cybersecurity?

Effective protection of digital assets begins with the principles of the CIA Triad. All three tenets are necessary for data protection, and a security incident for one can cause issues for another. Although confidentiality and integrity are often seen as at odds in cybersecurity (i.e., encryption can compromise integrity), they should be balanced against risks when designing a security plan.

The CIA Triad forces system designers and security experts to consider all three principles when developing a security program to protect against modern data loss from cyber threats, human error, natural disasters, and other potential threats. It is a springboard for conceptualizing how information should be protected and for determining the best way to implement that protection within a given environment.

Related Content →  The Future of Analytics is in Data Governance: Are You Prepared?

Why the CIA Security Triad is Essential

The Triad is essential because it is a reliable and balanced way to assess data security. It weighs the relationship between confidentiality, integrity, and availability from an overarching perspective. The framework requires that any attempt to secure digital information will not weaken another pillar of defense. Additionally, the CIA Triad effectively identifies risk factors in IT systems. It is also a gateway for even more advanced risk assessment and management tools, such as the Common Vulnerabilities and Exposures (CVE) list and the National Vulnerability Database.

Coretelligent incorporates the core tenets of the CIA triad in our cybersecurity, managed IT, cloud solutions, and more. We guide our clients on how best to balance making their data secure, available, and reliable. To learn more about our solutions, reach out for a consultation with our team.

Related Content →  Evaluate your security readiness with our  Cybersecurity Checklist.

Defense-in-depth Multi-layered Cybersecurity

Defense-in-depth Multi-layered Cybersecurity

Within weeks after the Colonial Pipeline ransomware attack, the company was already facing two class-action lawsuits. In the latest filing, gas station owners allege that Colonial Pipeline “intentionally, willfully, recklessly, or negligently” failed to secure their critical infrastructure from cyberthreats adequately. The cost of defending these lawsuits can be added to the amount of revenue lost during the 5-day shutdown, the $4.4M ransom Colonial paid to hackers, and the estimated tens of millions of dollars it will take to restore their systems.

Independent audits commissioned by Colonial in 2018 acknowledged their inadequate cybersecurity protections before the cyber attack, including the avenue the hackers utilized to breach their systems. This detail implies that Colonial could have avoided the attack if they had implemented the recommended changes.

When was your company’s last vulnerability assessment? Have you made the recommended improvements? Do you know how to address your security vulnerabilities?

Are you putting your business at risk because of your deficient posture?

What is at stake from a ransomware attack?

  • Financial loss from shutdowns and restoration efforts
  • Reputational damage
  • Fines and penalties from regulators
  • Permanent loss of proprietary data
  • Exposure of confidential and proprietary data
  • Costly lawsuits from clients, employees, and others impacted by data breaches or loss of productivity from stoppages
  • The complete failure and dissolution of your company

Could you defend your current strategy to investors and regulators if a breach occurred?


Escalating Threats

The potential risks from a deficient or merely adequate cybersecurity posture are just too significant. The escalating cyber threat landscape requires a rigorous, dynamic, and proactive security strategy. The only way to truly protect your firm from cyber threats is with a robust cybersecurity position. The most secure approach is utilizing multi-layered protection, often referred to as defense-in-depth. Without this method, your company is an easy target for threat actors, and it could even be considered negligent in the event of cybersecurity incidents.

To provide some context—your lax security approach is just as negligent as leaving your front door wide open and announcing to the world that you are out of town for the week.


Defense-in-depth Multi-layered Cybersecurity

This infographic demonstrates the multi-layered approach to security, specific best practices, and their associated Coretelligent solutions.


What Does Multi-layered Security Strategy Encompass?

Defense-in-depth is a system of overlapping security layers that range from easy-to-implement controls to complex security tools. These layers are designed to create an interlocking barrier, not unlike the security system at your home, which might include a door with a deadbolt, motion-detection lights, security cameras, and an alarm system that act as overlapping protections designed to safeguard your home. These individual protections combine to work as a system that is continuously protecting your home. Multi-layered cybersecurity operates in the same manner. And just like your home security defends on two fronts—as a deterrent to criminals and as a barrier for any criminals foolish enough to attempt to break in—a strong cybersecurity posture defends on two fronts.

Our defense-in-depth infographic highlights the cybersecurity best practices that Coretelligent employs including next-generation firewalls, endpoint detection and response, patch management and security updates, access management policies, advanced spam filtering, and more.


Coretelligent’s Multi-layered Cybersecurity Solution

Looking to evaluate your organization’s current security coverage? Use our Cybersecurity Evaluation Checklist to help you appraise your firm’s cybersecurity readiness. This checklist is a jumping-off point to help your enterprise determine its ability to mitigate the risk of cyberattacks before it is too late.



After completing the checklist, reach out for questions about how Coretelligent can help to strengthen your cybersecurity. Learn more about what we offer, including cloud-based solutions, backup and business continuity services, IT planning and strategy, compliance solutions, and more here.


Client Portal

At Coretelligent, our CoreIQ Client Portal is an essential component of our service delivery. The CoreIQ Client Portal is a unified gateway that allows our clients to review their accounts, manage services, and interact with the teams at Coretelligent.

One of the qualities that sets Coretelligent apart is our responsiveness to our clients. To that end, our Coretelligent engineers routinely make improvements to the portal based on feedback from clients on their business needs and how they would like to interact with the portal.

Recently, we released some new improvements that included offering global per-client dashboards and reporting for all customers. This capability has been a popular request from many customers, and we are excited to bring this enhancement forward for our customers.

We have broken this Dashboard and Reporting feature up into two sections. First, dashboards consist of live views for a fixed period (30 days to start). Second, while Reports are static data exports from the dashboard for offline analysis, or that can be utilized for additional reporting or internal presentations.


There are currently four discrete dashboards that will be available within the CoreIQ portal.

Summary Dashboard (Executive Overview)

This dashboard contains a quick summary of each client’s environment, including, tickets, customer satisfaction (surveys), phone queue metrics, and server/network overview.

CoreIQ Client Portal – New Feature Announcement

Support Dashboard

Support Dashboard

This dashboard provides more granular detail for 360 Support usage via ticketing, SLAs, and phone queue metrics.

Infrastructure Dashboard

This dashboard provides detail around backups, server and workstation assets, top vendors/applications, and infrastructure asset monitoring.


Finally, the survey dashboard highlights the transactional survey responses and data from all support tickets for the organization. This feature allows clients to view feedback and responses from end-users on individual tickets.

CoreIQ Client Portal – New Feature Announcement



The reporting section offers the ability to export a monthly executive summary report snapshot of the dashboard data for further analysis or presentation.

Coretelligent Solutions

Our solutions include IT planning, 24/7/365 support, cloud computing, cybersecurity, disaster recovery readiness, and more. In addition, our team is available 24/7 to answer any additional questions you may have about any of our solutions.

Whether you need IT leadership, cybersecurity expertise, or a partner for your current IT team, we are here to help.

Reach out with any questions and learn more about how our IT solutions can support your business.




This article is the first in a series of posts in which we will share the ins and outs of data governance and why it’s even more important than ever in today’s business landscape. To that end, we are answering the question “What is data governance?” with this first post.

In the meantime, if you don’t want to wait for future posts, you can download and read our Best Practices for Good Data Governance Guide.


Good Data GovernanceWhat is Enterprise Data Governance?

In short, corporate data governance is how an organization manages, analyzes and ultimately leverages data to make business decisions. At its core, business-led data governance combines people, processes, and technology to ensure that data within an organization is available, usable, consistent, reliable, and secure. A governance plan supports compliance and provides the tools for improved C-suite decision making.

To support these goals, the governance team is responsible for managing user access and ensuring that enterprise stakeholders have what they need when they need it. In addition, the goal of a control program is for protecting data from loss, corruption, inaccuracies, and unauthorized access.

People, Processes, and Technology


It is critical to understand that data authority is not just the domain of IT. Ideally, people throughout an organization should be included in the data management plan, including executives, IT professionals, and various other stakeholders within the enterprise familiar with relevant data structures. Having the key people involved increases buy-in from end-users and increases the likelihood of leveraging the organization’s data.

Accordingly, some organizations include Chief Data Officers as part of the C-suite executives to play the lead advocate for their governance program. Organizations usually also staff data managers and other IT pros to execute hands-on implementation. Additionally, the people structure is likely to include a committee that includes representation from across the organization. It is through this body that enterprise collaboration comes into play.


In data governance, process is where the work happens. Thus, governance processes are the connective tissue within the practice of data governance. From establishing, implementing, and evaluating policies and procedures to measuring and reporting, the application of the governance protocol is a series of careful steps designed to support the organization’s mission and goals.


Finally, if people are the who and process is the what, then technology is the how. Technology provides the tools and the infrastructure to support an organization’s data program through maintaining accessibility, security, reliability, quality and more.


Good Data Governance

Data Governance Simplified

On the whole, data governance is the practice of managing data, so an organization has the business intelligence needed to meet targets and fulfill business goals. A data-driven enterprise’s policies and governance principles should ensure all company information is under control and utilized effectively. If you are looking for more guidance on setting up a successful enterprise program, we have put together a guide that provides valuable insight on this subject.

Data Solutions

Coretelligent partners with a multitude of technology partners to provide next-gen cloud-based file sharing and collaboration. Building upon this foundation, Coretelligent adds its experience, know-how, and support to offer powerful controls for data managment. Our approach allows your enterprise to maintain simplicity and usability for your workforce.

Providing guidance and support is just part of what we at Coretelligent offer our clients. Our solutions include IT planning, 24/7/365 support, cloud computing, cybersecurity, disaster recovery readiness, and more. Reach out to learn about any of our technology solutions.