Though these terms appear together frequently, there are differences between a business continuity plan and a disaster recovery plan. Both are critical for ensuring your organization can survive a disaster incident, and it is important to understand the roles they both play.

At a high level, a business continuity plan is broad in scope and details how an organization will continue operations should an outage occur, while a disaster recovery plan details the technical aspects of how an organization will restore data and services. Learn more about both plans and their differences below:

What is a Business Continuity Plan?

A business continuity plan is designed to ensure critical operations continue as normal during a disaster incident. This plan broadly addresses the business as a whole and paints a picture of its essential operations. It should include details such as the following:

  • Priority assignments for critical business services and operations
  • Identified disaster risks and how the business will respond to each
  • Contact details for business stakeholders
  • Protocols for communication during a disaster incident
  • Details for contingency locations (workspace and datacenter)
  • Any essential supplies or vendors
  • Cybersecurity insurance details

While technology services are certainly a key element in a business continuity plan, this plan should go beyond IT to address all aspects of how a business operates. Crafted properly, this plan will ensure resiliency to any possible disruption to operations.

What is a Disaster Recovery Plan?

A disaster recovery (DR) plan is a more focused part of the wider business continuity plan. Its scope is primarily the data and information systems that enable the business to function. This plan is developed to ensure technology assets are protected and available for recovery when an outage occurs. Depending on the disaster scenario, the plan may involve anything from recovering specifics subsets of data to the entire datacenter or cloud infrastructure. As such, it will typically cover details including:

  • Data backup solutions and procedures
  • RTO and RPO requirements for each technology asset
  • Restoration and failover procedures
  • Contact details for key personnel
  • Any third-party contacts critical to data recovery
  • DR testing to confirm restoration works as expected

With a comprehensive DR plan, your organization will not have to worry about the challenges of losing valuable assets. In a world reliant on digital technology, it is essential to complete regular backups and have solutions catered to protecting your organization’s assets in the event of a disaster.

What are their key differences?

A major difference between these plans are their scope and intent. A DR plan is a crucial component of a broader business continuity plan. Disaster recovery refers to the way data and services are restored following an outage incident. In contrast, business continuity refers holistically to the way a business maintains operations during such an incident.

As your organization develops these plans, it is important to conduct risk assessments of disaster scenarios, their likelihood, and their impact. Ask questions such as:

  • Which of our systems are critical to maintaining business operations as normal?
  • What natural disasters are at stake based on our location?
  • What controls will prevent cyber risks to our critical systems?

Overall, it is best for your organization to be prepared for anything. Developing these plans and implementing the accompanying technology solutions requires experience and expertise. This is especially true if you operate in a highly regulated industry such as financial services or life sciences. If your organization is in need of a helping hand, or you would prefer to fully outsource your data protection services, Coretelligent is here to help.

Coretelligent’s CoreBDR solution: Delivering resiliency for your organization

CoreBDR is a fully managed cloud-based data protection and disaster recovery solution built on the power of Veeam software combined with Coretelligent expertise. Our experts are here to handle all your data protection needs, from developing strategy and documentation to implementing technology solutions. With CoreBDR you can minimize downtime, ensure compliance requirements are satisfied, offload the overhead of managing backups, and rest easy knowing your data is safe no matter how severe the disaster.

Coretelligent has over 15 years of experience providing IT solutions to financial services, life sciences, and other industries. Schedule your complimentary, initial consultation today to discuss CoreBDR and how it can protect your business operations.

Think About IT with Chris Messer, CTO | Coretelligent Blog

With the new year off to a busy start, it is important for organizations to stay focused on management and testing of their backup and disaster recovery (BDR) solutions. Natural or manmade disasters can strike at any point, and while we continue to navigate the unexpected impact of the Covid-19 Pandemic, BDR planning can keep your business prepared for anything.

Coretelligent’s CoreBDR solution, powered by Veeam, is leveraged by many of our clients to handle a wide variety of backup challenges, including workstation backups, server backups, offsite replication, disaster recovery failover, and more.

As we look forward for 2021, there are several common customer requirements that can be solved by a robust BDR solution, including the following:

  • Zero tolerance policies for downtime and data loss
  • Safeguarding backup data from ransomware
  • Meeting compliance and retention goals
  • Recovery despite storage and staff constraints
  • Protecting company data while remote
  • Keeping costs within budget

We frequently hear from customers that they are focusing on these areas for their overall BDR policy for 2021 and beyond, especially with remote and WFH workflows expected to continue for a good part of this year:

  • Infrastructure Protection: Customers are interested in dedicating their backup solutions to protect their existing onsite or private cloud hosted resources.
  • Off-site Backup & Disaster Recovery: Another thought our customers have had is the process of replicating backup data away from their primary site(s) and creating a clear, thorough disaster recovery strategy.
  • Public Cloud Protection: With more services and applications moving to Microsoft Azure, Amazon Web Service (AWS), or Google Cloud Platform (GCP), many organizations require additional levels of protection for these cloud-based resources as part of their overall business continuity and BDR planning.

With these challenges and areas of focus, Coretelligent is striving to ensure the CoreBDR service and platform is equipped to help our customers solve their challenges and achieve their BDR goals.

New Release: Veeam Backup & Recovery v11

On February 24, 2021, Veeam is poised to release v11 of their Backup & Replication product, and this new version brings many key enhancements and features we will be including within our CoreBDR solution offering.

Continuous Data Protection

With v11, Veeam has added a real-time replication feature, Continuous Data Protection (CDP) that enables a more rapid replication and failover workflow, with drastically reduced recovery time objective (RTO) and recovery point objective (RPO) times compared to regular Veeam backup replication jobs. This enables Coretelligent to again provide more options for customers for mission-critical workloads without relying on third party CDP solutions such as Zerto or VMware SRM.

Archive Tier (Cloud)

This new feature grants the ability to tier archived data out to public cloud storage for cheaper long-term archive storage. Offering AWS Glacier and Azure Archive storage support, this builds off existing support for AWS S3 and Azure Blob storage for primary backup storage targeting.

Security Enhancements

Veeam has introduced additional storage and repository configurations to better protect against service providers being targeted by ransomware and/or malware attacks. This ensures that customer data is always protected and available even if the primary production resources fall victim to ransomware.

Mac Support

With the v11 release, Veeam has released a dedicated backup agent for macOS. This will enable Coretelligent to offer a truly unified backup experience for all endpoints and platforms, eliminating the need for secondary backup vendors or products for Mac workstations.

These are merely a few of the highlights that the new Veeam v11 release brings to the table and that Coretelligent is excited to introduce to our customers later in 2021.

Please stay tuned for further updates as we work to upgrade to this new version and bring these new enhancements to the CoreBDR service. Read more about the v11 release here.

Coretelligent’s CoreBDR offers Managed Protection and Recovery

The Coretelligent solution CoreBDR is a fully managed, cloud-based data protection and disaster recovery solution. Your organization’s most important data will be safe and sound with our solution powered by the enterprise-level Veeam platform. CoreBDR completes fast and efficient, cloud-based backups and data encryption to protect at the source. It is essential for your small- to mid-sized business to invest in BDR solutions to be prepared for anything inevitable.

Our expert team has over a decade of experience providing solutions to financial services, life sciences, and other industries. Schedule your complimentary, initial consultation today to discuss CoreBDR and how it can impact your business operations.

On January 26, we sponsored and attended the 2021 HFM US Technology Summit. The event brought together key technology leaders from the US hedge fund and financial services industries to comment on critical themes for the new year. Coretelligent’s Chief Technology Officer Chris Messer participated in a discussion about technology and data migrations.

Messer was joined by experts from investment management firms. They debated about how technology can be cost effective and improve business processes by using state-of-the-art products. Technology continues to advance, and now there are more resources and systems available many financial services organizations may not be aware of. The overall message behind their discussion was to “think big.”

This “think big” message was applied throughout their topics. One topic was about questions organizations should be asking their vendors during due diligence about investing in new technologies. The speakers all agreed that organizations should not be chained to old legacy processes, workflows, or systems and should instead look ahead at room for big improvements. Organizations should depend on their vendors to guide them forward as they navigate the complex and ever-evolving technology landscape.

“Our job is to act as an advocate and to help educate. Technology will change every five minutes with new developments we didn’t know about. Our job as consultants is to help inform and keep customers abreast of the rapidly increasing changes occurring out in the technology landscape,” said Messer.

Big how and why questions during the due diligence process can help lead organizations down the path to success. These may include:

  • How are our current systems meeting security and compliance requirements?
  • How are they meeting our performance requirements?
  • Why are our current systems’ capabilities and features benefitting our organization? How can updates and improvements provide more of a competitive advantage?
  • Why are we timid of investing in new technology?
  • Is our technology properly aligned with our business drivers?

Messer said taking these answers and wrapping them into a consistent, repeatable review and conversation around technology is the right approach regardless of the firm’s size.

Another way financial services organizations can “think big” about technology is simply by having frequent conversations about new technology trends and products. Vendors can only push so far if there is lacking internal support of new systems, but executive buy-in will increase if more users are open and accepting to change. Each organization may have different views and mindsets around technology, but Messer said, “Technology is an enabler; it helps grow and scale the business, it helps empower your employees to be dynamic, and it helps them do great work on behalf of the organization.”

Technology does not have to be scary or intimidating. The discussion highlighted the importance of having these big conversations to address any fears before embracing change. Organizations should feel accepting to new technology and develop a roadmap to transition efficiently and securely. When management buys in early and supports new technology, it sets a new culture and tone and prevents frustration from new users. The discussion suggested introducing new technology in a positive environment.

Technology concepts can sound overwhelming and complicated, but it is possible to break this fixed mindset and move forward with a growth mindset. Financial services organizations can learn new computing language, new technology, and aid users to adapt to changes. The larger vision, or what is on the other side, is worth discovering. The discussion concluded by saying that all areas within the front, back, and middle offices of a business should be educated on change and how it will benefit everyone as technology continues to advance in 2021 and beyond.

“There’s always going to be innovation. There’s always going to be competition. That’s the fantastic part of technology and the enablement it brings to the organization,” Messer said.

Coretelligent is honored to attend and sponsor events about technology and benefits for financial services organizations. We were also shortlisted for the award of Best Cybersecurity Provider by HFM. To learn how Coretelligent provides white-glove IT and cybersecurity solutions for financial services organizations, click here.

On January 28, 2021, Coretelligent sponsored and attended BioNJ’s Cybersecurity Briefing. The topics of discussion included security challenges and internal and external cyber threats facing life sciences organizations. Cybercrimes are at a high across all industries, and it is an important time for organizations to invest in comprehensive solutions.

Coretelligent’s Chief Technology Officer Chris Messer said, “Today’s security landscape requires even more communication and collaboration than ever before… As recent headlines have shown us, organizations of all sizes may suffer from security blind spots, and a good proactive security posture requires continuous evaluation, education, and refinement.” Cyber risks can target organizations from a wide range of sources. According to this briefing presented by employees from the FBI and DHS, the biotechnology industry has witnessed an increase in recent cyber threats.

When it comes to cybersecurity, Messer said there is no effective “set it and forget it” solution. To remain protected, organizations must have frequent and open communication and collaboration with trustworthy vendors and partners. “In [Coretelligent’s] opinion, a comprehensive cybersecurity strategy requires strong fundamentals. As we’ve seen from current events, there are many common examples where the blocking and tackling of IT operations and cybersecurity policies has been lost or misaligned and has potentially led to some of these breaches,” said Messer.

“The role of protecting an organization frankly starts with individual employees,” Messer said. There is human risk in cybersecurity which could be behind potential cyberattacks, and it can be addressed with proper awareness training, testing, simulations, and more. The briefing highlighted the importance of learning how to prevent threats from inside sources before they are brought to the surface.

Before the discussion with other cybersecurity experts ended, the BioNJ team presented a Q&A session moderated by Messer. Questions asked referenced current events, like the Solar Winds data breach, as well as how to remain protected against potential incoming cyberattacks. For more information about the Solar Winds breach, read here. Threats can come from any direction, so experts recommended listeners to always stay in the know about cyber news. Confidential data and intellectual property should always be stored in protected, monitored locations, and encryption should be used where available. Access control policies, outreach, and an improved security posture also make a huge difference.

We were honored to attend and learn from cybersecurity experts in the biopharmaceutical sector. The Coretelligent Team attends events to expand knowledge, network with other experts in the industry, and keep up to date with new trends and discoveries.

If your life sciences organization is hoping to increase its cybersecurity posture in 2021, consider Coretelligent’s CoreArmor solution. Our cybersecurity solutions provide 24/7 intrusion detection monitoring, behavioral analysis, asset discovery and management, best-in-class phishing testing, and comprehensive cybersecurity training. Download our white paper to learn more.

Cloud services provide a new way for your organization to easily access data and resources and guarantees they will be available right when they are needed. There are different offerings, including private, public, and hybrid cloud models, depending on what your organization is looking for. Public cloud is most common, and in public cloud, resources are all owned and operated by a third-party service provider (e.g., Microsoft Azure). In a private cloud infrastructure, services are maintained on a private hosting network and can be customized to meet business requirements. A hybrid cloud is a mix of both public and private.

When implemented correctly for your organization’s requirements, cloud services promise security and provide greater scalability. Not all cloud offerings are equal. If you are looking to improve your cloud services or invest in new solutions, it is best to learn the essentials behind what makes the cloud successful. The following are questions you should ask your cloud service provider to ensure your data is safe, compliant, accessible, and resilient:

1. Are my servers, networks, and data securely segregated from other tenants?

Your cloud service provider will be able to tell you if they are configured for multi-tenancy. For private cloud solutions, multi-tenancy configurations provide each client with their own separate environment where data is isolated from other clients. Multi-tenancy provides individualized spaces to store projects, files, and data due to complex set permissions; unauthorized tenants would therefore not have access to stored information and data would be securely segregated from other tenants.

2. Are there security tools or systems in place to prevent cyberattacks or data breaches?

Strong, supportive cloud service providers are regularly thinking about how to remain secure and prepared for potential cyberattacks or data breaches. These providers can offer 24/7 monitoring, so it is important to ask if this is a tool provided to your organization. Connect with your cloud service provider to learn what measures they are taking to stay cybersafe, and whether they recommend updating software, performing security audits, installing anti-virus protection software, controlling firewalls, or setting up encryption where necessary.

3. What compliance certifications does the hosting facility hold? And how will cloud services meet compliance regulations?

Your cloud service provider’s facility should be certified for consumer privacy standards according to your industry, which may include Systems and Organizations Controls (SOC) 1 and 2, among others. Compliance standards have different requirements including mandated audit reports or proof of a service organization’s controls. Without proper due diligence, firms in regulated industries like financial services and life sciences could be opening themselves up to compliance risk. Your cloud services provider should be able to guarantee the hosting facility will remain compliant for your organization to meet safeguard requirements protecting confidential data. Also, ask your cloud services provider whether they have experience in your industry meeting strict compliance guidelines.

4. Is self-service available?

With self-service access, your organization’s administrators can access certain tools the cloud service provider utilizes without the need to create a service request. Self-service features may include the ability for end-users to quickly reset their password, install or add new software, access backup and data restores, create reports, and more depending on what the provider offers. This allows users to accomplish some tasks on their own to enhance their cloud experience.

5. How disaster resilient are my services?

Cloud solutions are only as strong as their collaborative backup and disaster recovery solutions. Your cloud services provider should be able to explain how often backups occur and how long data recovery may take. Your cloud service provider should have multiple presence points or secondary datacenters where data is store for rapid recovery in the severe case of an outage. Best practices disaster recovery solutions utilize a 3-2-1 method to keep at least three copies of your data: store two backups on different storage media and replicate one copy to an offsite location.

Cloud service providers should be able to explain geodiversity in context to their solutions. Geodiversity is the distance between two or more datacenters; you want to have adequate distance between your primary datacenter and your backup datacenter. If there happened to be a problem with the primary datacenter, everything should still be easily accessible with resilient, geo-diverse services.

Coretelligent has Trustworthy, Secure, Compliant Cloud Services

Coretelligent believes in a unified cloud approach and has solutions designed for you and your organization. Whether your organization needs private, public, or hybrid cloud hosting, Coretelligent’s agnostic cloud approach will meet your disaster recovery and business continuity goals with solutions powered by strong enterprise partners. Our private cloud solution, CoreCloud, is supported 24/7 by our in-house support team and includes geo-diverse deployment options. Access your data anywhere with trustworthy cloud solutions from Coretelligent.

Our experts have over a decade of experience providing cloud solutions to highly regulated industries. Keep your data safe, resilient, easily accessible, and maintain compliance with Coretelligent’s CoreCloud solutions. Schedule your complimentary, initial consultation today before getting started.

During the week of January 11, 2021, it was brought to our attention there was a security incident involving a Mimecast SSL certificate that is used to secure communications between Mimecast services and Microsoft 365 programs. It has been estimated that about 10% of Mimecast customers run using this certificate, but only a single digit number of customers experienced impacts due to this security incident. Mimecast has since resolved the certificate and has identified the small number of M365 domains and tenants potentially impacted. Their team has delivered proactive remediation steps for accounts or tenants who may have been potentially impacted.

We believe there is no active threat to Coretelligent nor our customers at large following this incident disclosure. We have identified only two customer accounts that were proactively flagged by Mimecast, but after thorough monitoring via our CoreArmor solution, we have determined no anomalies or indicators of compromise (IOCs) were detected. Our Remote Support Team has worked with Mimecast to implement necessary steps recommended by Mimecast to protect these flagged accounts and remove the compromised certificate.

The compromised certificate allowed customers to authenticate Mimecast Sync and Recover, Continuity Monitor, and connected to Microsoft Exchange Web Services. Potentially impacted customers were immediately contacted to remediate the issue and Mimecast provided necessary steps. These customers were recommended to delete their existing certificate-based connection with their M365 tenant and re-establish a new certificate with Mimecast. These actions would not impact inbound or outbound mail flow or associated security scanning. Other customers were not instructed to take any action because there is zero chance they were impacted.

Mimecast has expressed their gratitude for supportive customers as they are working tirelessly to remediate the issue and keep their accounts safe. For a full and more in-depth statement, you may reference Mimecast’s response here.

Coretelligent is actively monitoring the incident and staying up to date as new information may emerge. One of our core values is transparency, and we always aim to keep our clients aware of major or minor security hacks as they are brought to our attention. We hope you understand Coretelligent was not negatively impacted by the Mimecast certificate hack. If you have any questions or concerns, we are happy to address them. Our security and support teams are available to help. You can reach us here.

As many of you may have read, this past December, there was a major hack targeting the SolarWinds Orion software suite. It was estimated that about 18,000 out of their 300,000 customers were impacted. Many of the customers targeted were U.S. government agencies and large Fortune 500 customers.

The following SolarWinds Orion versions 2019.4 HF5 and 2020.2HF1 were identified as impacted or susceptible to compromise. Newer versions of the platform were not affected and were designed to protect against major hacks like this incident. SolarWinds has strongly suggested all users update to the latest release if they have not.

We want to ensure you that Coretelligent’s data and systems were not impacted and have addressed your following concerns.

For more details about the SolarWinds Orion event, you may reference their security advisory here.

Frequently Asked Questions

To address any client concerns, below are some frequently asked questions we have prepared regarding the SolarWinds cyberattack. We strive to remain transparent when any major outage or hack happens, and our support staff is available to answer any questions you may have.

Q: How was Coretelligent impacted by this security event? Has our organization and/or our personal data experienced any risk?

A: Coretelligent was not impacted by this security event. None of our networks, systems, nor vendors were included in this event, and we have continued to monitor the situation and provide updates to our client base. Your organization and/or personal data remains safe and secure.

Q: Has Coretelligent, at any time, run a compromised version of SolarWinds Orion platform? (This includes versions 2019.4HF5 through 2020.2HF1.)

A: No, Coretelligent does not, and has never, run the SolarWinds Orion platform in our environment.

Q: Have you run a recent security audit of the platforms you utilize using public tools? Did recent audits indicate compromised data?

A: As of January 6, 2021, both the CrowdStrike CRT and the Cybersecurity and Infrastructure Security Agency (CISA) Sparrow tools have been run against the Coretelligent environment. No indicators were found with either tool.

Coretelligent also employs continuous security monitoring for all internal systems and platforms to detect any potential security or anomalous events.

Q: Are we at risk of a cyberattack or attacks from Microsoft and/or the government as part of this event?

A: Based on available information, Coretelligent does not believe there are or have been any specific active threats or risks to customer environments. Neither Coretelligent nor any customer environments were identified to be accessed or compromised as a part of this specific incident. We are continuing to monitor the situation and will communicate additional information as it is received. Microsoft has also released statements saying they have found zero indications customer data was accessed by actors responsible for the SolarWinds cyberattack.

Clients that have concerns regarding their Azure or Microsoft 365 environments can contact our security team to perform additional scans and analysis as needed. Both DHS/CISA and CrowdStrike have free tools designed to detect unusual and potentially malicious activity that could be threatening users and applications in an Azure/Microsoft 365 environment.

We will continue to provide updates as they are received, but we hope you understand Coretelligent was not impacted by the SolarWinds Orion platform cyberattack. If you have any additional questions, we are happy to address them. Our security and support teams are available to help. You can reach us here.

At times misunderstood, a pair of the most important solutions your organization should depend on is data backup solutions and disaster recovery as a service (DRaaS). By shifting your backups and recoveries to the cloud, DRaaS offers secure connectivity and promises business continuity. Utilizing a 3-2-1 method, DRaaS solutions keep at least three copies of your data, store two backups on different storage medias, and replicate one copy to an offsite location.

If your organization does not currently have a disaster recovery or backup plan, the beginning of a new year is a perfect time to consider adding these solutions to your IT plan. If you have never experienced the frustrations behind being impacted by long-term outages or permanent data loss, invest in solutions before it is too late. Your organization should have solid protection powered by your MSP partner.

Here are a handful of blind spots you may not be protected against if your organization has not invested in backup solutions and DRaaS:

1) Weak Passwords

According to NordPass, 2020’s most commonly used password was “123456.” This was used over 2.5 million times. You may have team members using weak or insecure passwords easy enough for a cybercriminal to hack. Also, if your team is reusing the same passwords across multiple sites and systems, even more data could be exposed to a hacker, and this cannot be recovered without secure backup and disaster recovery solutions.

Without BDR, weak passwords can contribute to huge outages and loss of data. If your files were backed up by a strong, reputable MSP partner prepared for any type of disaster, your organization can remain safe and secure.

2) Phishing and Ransomware

Ransomware and phishing attacks can destroy data and disrupt your business processes. If you are not investing in backup solutions or DRaaS that include ransomware protection, your organization will not be safeguarded against impactful cyberthreats. Recovering from a ransomware attack can take months or even years depending on its severity. If your organization truly wants to remain strong and successful, backup solutions and DRaaS need to be included in your IT strategy.

3) Encryption Troubles

Encryption can ensure unauthorized users will not be able to view or access confidential data. The data is hidden or protected by a code so only authorized users can open or read the file. If files are incorrectly encrypted or data is stored improperly, it can impact the flow of your business and expose details. Encryption can play a huge part in protecting against cyberthreats as long as the keys are not easy for someone outside of your organization to solve.

If multiple files are incorrectly encrypted, it could take a lot of time to fix. With support from an MSP, some of these encryption troubles can be solved to keep your business moving without too much disruption. Small- to mid-sized businesses are cyber attacked more than 40% of the time, and without backup solutions or DRaaS, improperly encrypted files or non-encrypted files may suffer.

4) Misconfiguration

Misconfigurations can be an easy target for cyber criminals. When a misconfigured or insecurely configured server, cloud, or application is exploited, data can be leaked or replicated by unauthorized users. Vulnerabilities are everywhere, and without proper IT solutions, your organization could be at risk. Your organization’s data should be saved and backed up across multiple locations, following the 3-2-1 method, to prevent any misconfigurations from affecting your security.

5) Overlooking the Obvious

Your organization may be missing or overlooking the obvious. If your employees do not go through proper cybersecurity training, they may miss the opportunity to spot a phishing email or ransomware attack and fall for their words. This could lead to business loss and exposed data. There could be internal or external threats easily preventable but considered blind spots for your organization not well versed in what could look like a potential cyberattack.

Working with an MSP can have major benefits for your organization. With their level of expertise in the IT and cybersecurity industry, they can offer resources for your organization to stay protected and aware of threats and vulnerabilities. Also, by investing in their backup solutions and DRaaS, your organization can have peace of mind knowing a team is prepared to protect your data against disasters, mishaps, insecurities, and other concerning troubles.

The Coretelligent Solution

Our CoreBDR service is a fully managed cloud-based data protection and disaster recovery solution. Your data will be safe and sound with fast and efficient, cloud-based backups and data encryption to protect at the source. In an increasingly data-driven world, it is essential for your small- to mid-sized business to invest in backup solutions and DRaaS to be prepared for the worst, which may be inevitable.

Our team of experts has over a decade of experience providing backup solutions and DRaaS to life sciences, financial services organizations, and additional industries. You can start the new year off right by protecting your data and enhancing business processes with Coretelligent’s support. Schedule your complimentary, initial consultation today before getting started.

During this season of giving, something to think about is whether your organization has gifted itself the right IT solutions and has the right relationship with their managed service provider (MSP). One of the best gifts your MSP partner can give you is the promise of security. The most successful MSP partners are confident, trustworthy, responsive, and reputable with experience across a wide range of industries. Let’s discuss these pillars in further detail to show the gifts MSPs and IT solutions can provide your financial services, life sciences, or technology organization:

A Confident MSP Gifts Protection

MSPs should not be afraid to have technical conversations with customers. These enhanced ongoing communications should ensure your IT and security needs are met and your business is happy. A confident MSP partner guarantees your needs will be taken care of without any worries. They should be confident in cybersecurity practices, cloud and backup solutions, IT trends and potential vulnerabilities, and overall processes.

Your MSP should place high importance on protecting your own and your organization’s personal information, confidential data, and records. Your privacy should be taken seriously. You should have confidence in your organization, and your MSP should confidently protect your assets from threats.

A Trustworthy MSP Gifts Strong Relationships

Trust is a major part of client to customer relationships in any industry. Customers should be able to trust the solutions an MSP is offering. An MSP can be responsible for drafting IT plans or roadmaps, and it is important for the customer to trust their vision for their organization’s needs.

Customers should also trust the MSP’s security solutions, cloud offerings, and backup tests. The MSP must be attentive to identify potential threats before a data breach happens. If files are hosted on a public or private cloud service, the customer needs to trust the MSP and the cloud host (Microsoft Azure, for example) will be accountable for those files and prevent data loss. Lastly, customers should trust their MSP to produce fast, efficient data backups if selected as a service for their valuable assets in case of an unpredictable disaster.

A Responsive MSP Gifts Clarity

MSPs must be responsive. They should proactively mitigate risks and communicate with you about their findings. Customers should feel familiar with the faces and names associated with their IT and security accounts. Some solutions may not be easy to understand right away, so the need for a responsive, thorough employee from the MSP’s side is even more dire.

It is important for customers to know and understand what work is completed and when based on the promised IT plan and solutions to build the trusting customer to provider relationship. MSPs must also be able to respond to any concerns or questions that may arise to prove they are available to help, can serve as a resource, and are confident to step up to IT challenges.

A Reputable MSP Gifts Solutions and Success

Lastly, a reputable, noteworthy MSP will provide the greatest gifts of all: strong customer service and award-winning solutions. Customer service is immensely important to build relationships. If you do not currently have an MSP, you should consider one that has won awards for service, has been featured in the news, and shares success stories from long-term clients. For the highest level of success, your business should have peace of mind knowing your MSP is working behind the scenes to cover your IT needs.

What has made Coretelligent stand apart is the level of service, the responsiveness, the attentiveness, and willingness to jump in and do whatever it takes to get the job done. There is an attitude that’s different at Coretelligent… different from any other IT we’ve experienced before.

– Ron Washburn, VP of Operations for Soliant Health

Thousands of cyberattacks are happening every day. You can trust Coretelligent to protect and monitor your organization 24/7 with our Security Operations Center (SOC). Security is one of the fastest growing technology sectors, and this is a great time for us to offer our high-quality solutions to enhance your productivity.

Coretelligent offers personalized, white-glove IT support, cybersecurity solutions, strategic planning, and more and creates strong relationships with all clients. To learn more about each of our individual solutions, you can schedule a no-obligation consultation with one of our trusted, expert representatives. Coretelligent has years of experience working with financial services, life sciences, technology, and additional organizations.

Visit our Testimonials Page to see what our clients are saying about our dedicated work protecting their organizations and learn why they chose Coretelligent – their confident, trustworthy, responsive, reputable MSP.

In a remote environment, there are still enhanced ways to receive IT support. Your MSP partner has the tools necessary to remotely assist your personnel and resolve issues that may arise with your systems. A solution known as dedicated remote support is customized, personal, proactive, and comprehensive; because of its dedicated nature, this support solution offers support from someone who is familiar with your account and infrastructure. This relationship allows recommendations to be made more easily to keep business operations smooth and dynamic.

Your organization can benefit by investing in dedicated remote support solutions for a multitude of reasons, including familiarity with the resource assigned to your account and the resource being familiar with your organization, successful fulfilment, and awareness. Engineers and technicians can complete services to software applications, affected networks, cloud solutions, and more, and they are also available for program installations and setup and to offer IT guidance. Organizations, partnered with their MSPs, should be flexible to continue operating even if disasters or disconnections from services hit, and dedicated remote support offers successful assistance to serve you best.

To ensure a smooth, remote support experience, dedicated remote support compliments general support services proactively. A dedicated support team is available to offer advice on workflow improvements and can also offer suggestions for new technology which will enable your organization to work more efficiently. Rather than providing strictly tactical support for issues, a dedicated support team will determine the root of a problem and strategically develop a plan to remediate the issue.

Here are three additional great ways dedicated remote support ensures productivity and satisfaction:

        1) Familiarity

Familiarity is a huge piece of dedicated remote support because it establishes comfort in your relationship with your MSP partner. Through scheduled check-in meetings, emails, or phone calls, you can communicate with a familiar, dedicated engineer, who will pay clear attention to detail. This solution is called dedicated remote support for a reason, and by establishing a familiar connection with a technician or engineer, you can trust they will perform your service accurately and carefully to get you back to work seamlessly.

        2) Successful Fulfilment

As remote support continues to evolve as a service, more tools are designed and available, and engineers or technicians can fulfill requests independently. Through cloud-based solutions, technicians have abilities to improve security on internet databases for laptops, computers, and even smartphones. This creates a positive service experience for IT requests.

If dedicated remote support is a concern for your organization because of the fear of fulfilment, know between 70 to 90 percent of all hardware issues and 99 percent of all software issues can be solved remotely due to advanced capabilities.

        3) Knowledge and Awareness

Dedicated remote support can also be an educational experience. While a technician or engineer is actively working on your system, you can visualize the problem through advanced programs that offer screen sharing. Your organization can communicate with your MSP partner to discuss and create a solution to resolve the IT issue or issues at hand. Your technician or engineer will act as a resource for you to learn from, and this promotes a workforce well-educated in technology.

Invest in Dedicated Support for Your Organization

IT support should be tailored to your organization, platform, and employees. You should receive a positive experience as a client, and these services should promise and deliver optimal performance. Dedicated remote support has evolved in ways that allow service to be personalized, informative, and trustworthy.

As your organization is planning for the upcoming Q1 in 2021, remember Coretelligent offers dedicated remote support to serve you quickly, successfully, and productively. Coretelligent’s team of bright experts can equip your organization’s IT roadmap with our 360 Support solution.

Coretelligent’s dedicated remote support replaces the feel of an on-site engineer while still servicing your needs the same. In addition to the benefits available through our dedicated remote support, our broader 360 platform offers end-to-end IT support 24 hours a day, seven days a week, 365 days a year either on-site or remote, but all services will be offered and completed remotely until post-Covid-19.

To learn more about how 360 Support works and can benefit your organization, download our product sheet here.