Cloud services provide a new way for your organization to easily access data and resources and guarantees they will be available right when they are needed. There are different offerings, including private, public, and hybrid cloud models, depending on what your organization is looking for. Public cloud is most common, and in public cloud, resources are all owned and operated by a third-party service provider (e.g., Microsoft Azure). In a private cloud infrastructure, services are maintained on a private hosting network and can be customized to meet business requirements. A hybrid cloud is a mix of both public and private.

When implemented correctly for your organization’s requirements, cloud services promise security and provide greater scalability. Not all cloud offerings are equal. If you are looking to improve your cloud services or invest in new solutions, it is best to learn the essentials behind what makes the cloud successful. The following are questions you should ask your cloud service provider to ensure your data is safe, compliant, accessible, and resilient:

1. Are my servers, networks, and data securely segregated from other tenants?

Your cloud service provider will be able to tell you if they are configured for multi-tenancy. For private cloud solutions, multi-tenancy configurations provide each client with their own separate environment where data is isolated from other clients. Multi-tenancy provides individualized spaces to store projects, files, and data due to complex set permissions; unauthorized tenants would therefore not have access to stored information and data would be securely segregated from other tenants.

2. Are there security tools or systems in place to prevent cyberattacks or data breaches?

Strong, supportive cloud service providers are regularly thinking about how to remain secure and prepared for potential cyberattacks or data breaches. These providers can offer 24/7 monitoring, so it is important to ask if this is a tool provided to your organization. Connect with your cloud service provider to learn what measures they are taking to stay cybersafe, and whether they recommend updating software, performing security audits, installing anti-virus protection software, controlling firewalls, or setting up encryption where necessary.

3. What compliance certifications does the hosting facility hold? And how will cloud services meet compliance regulations?

Your cloud service provider’s facility should be certified for consumer privacy standards according to your industry, which may include Systems and Organizations Controls (SOC) 1 and 2, among others. Compliance standards have different requirements including mandated audit reports or proof of a service organization’s controls. Without proper due diligence, firms in regulated industries like financial services and life sciences could be opening themselves up to compliance risk. Your cloud services provider should be able to guarantee the hosting facility will remain compliant for your organization to meet safeguard requirements protecting confidential data. Also, ask your cloud services provider whether they have experience in your industry meeting strict compliance guidelines.

4. Is self-service available?

With self-service access, your organization’s administrators can access certain tools the cloud service provider utilizes without the need to create a service request. Self-service features may include the ability for end-users to quickly reset their password, install or add new software, access backup and data restores, create reports, and more depending on what the provider offers. This allows users to accomplish some tasks on their own to enhance their cloud experience.

5. How disaster resilient are my services?

Cloud solutions are only as strong as their collaborative backup and disaster recovery solutions. Your cloud services provider should be able to explain how often backups occur and how long data recovery may take. Your cloud service provider should have multiple presence points or secondary datacenters where data is store for rapid recovery in the severe case of an outage. Best practices disaster recovery solutions utilize a 3-2-1 method to keep at least three copies of your data: store two backups on different storage media and replicate one copy to an offsite location.

Cloud service providers should be able to explain geodiversity in context to their solutions. Geodiversity is the distance between two or more datacenters; you want to have adequate distance between your primary datacenter and your backup datacenter. If there happened to be a problem with the primary datacenter, everything should still be easily accessible with resilient, geo-diverse services.

Coretelligent has Trustworthy, Secure, Compliant Cloud Services

Coretelligent believes in a unified cloud approach and has solutions designed for you and your organization. Whether your organization needs private, public, or hybrid cloud hosting, Coretelligent’s agnostic cloud approach will meet your disaster recovery and business continuity goals with solutions powered by strong enterprise partners. Our private cloud solution, CoreCloud, is supported 24/7 by our in-house support team and includes geo-diverse deployment options. Access your data anywhere with trustworthy cloud solutions from Coretelligent.

Our experts have over a decade of experience providing cloud solutions to highly regulated industries. Keep your data safe, resilient, easily accessible, and maintain compliance with Coretelligent’s CoreCloud solutions. Schedule your complimentary, initial consultation today before getting started.

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