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Protecting Your Assets: Lessons from the MGM & Caesar’s Recent Cyberattack

In our rapidly evolving digital landscape, the significance of airtight cybersecurity is paramount. The recent incidents at MGM & Caesar’s highlight this urgency.

The Incident

MGM faced operational hiccups when slot machines and hotel room key cards went haywire. Likewise, Caesar’s experienced a breach, exposing sensitive data like driver’s license numbers and social security details of their loyalty program members. The shocking part? A phone call to the casino’s helpdesk was the entry point.

These establishments were seemingly on the radar of ransomware-as-a-service (RaaS) groups ALPHV/Blackcat and Scattered Spider. These groups adeptly used social engineering tactics to infiltrate, specifically targeting the company’s Okta platform, a popular identity and access management (IAM) provider for the cloud.

Their Tactics

The attackers claimed to have breached MGM’s systems by accessing the company’s Okta Agent, which connects to an organization’s Active Directory. After gaining access, they lurked around, collecting passwords, and subsequently launched ransomware cyberattacks on a massive scale. The ALPHV group has even threatened further action if their demands aren’t met.

Okta’s chief security officer, David Bradbury, acknowledged the cyberattack’s social engineering component. He emphasized that while the human aspect of the attack was straightforward, the subsequent stages were intricate. Bradbury also highlighted the importance of adding a visual verification step for high-access privilege users to prevent such breaches.

The MGM attack is resulting in daily losses of $8 million for the casino. This underscores that even seemingly secure organizations can still fall prey to cybersecurity breaches. The continued success of social engineering as a tactic demonstrates that humans are often the weakest link in the chain.

How to Fortify Your Defenses

This recent incident has left companies asking themselves if they are safe from similar attacks. Coretelligent emerges as a beacon of trust and reliability in this tumultuous cybersecurity climate. Episodes like this are more prevalent than ever, and we’re constantly making sure to analyze point by point where things could have been improved, even for victims who are not our clients. Learning and growing from every new event is part of what makes us a trusted organization in the cybersecurity space. That’s why we’ve outlined some of the solutions we offer to help prevent an attack like these for our clients.

Let us fortify your defenses with the following:

CoreArmor

  • Real-time Monitoring: Detect unusual IT system activities, thwarting unauthorized access.
  • 24×7 US-based SOC: Our cybersecurity experts are always on standby, ready to neutralize threats.
  • Incident Response: Swift actions to curtail and mitigate security breaches.
  • Penetration Testing & Reporting: Identify vulnerabilities proactively, ensuring they’re addressed before exploitation.
  • End-user Security Awareness Training: Arm your employees with the knowledge to sidestep potential cyber threats.

CoreComply

  • Managed Security Controls: A holistic approach to security controls, from access control reviews to ensuring no accounts are overprovisioned.
  • TPRM Program Development: Our team delves deeper than just compliance checkboxes, ensuring a comprehensive vendor categorization based on data criticality.
  • Hyperproof: A continuous compliance management tool.
  • RiskRecon: A vigilant eye on external cyber hygiene and third-party risks.
  • Risk Assessment: Comprehensive analysis and mitigation of potential compliance gaps.

Take Action

We’re offering a free Risk Assessment, your first step towards unparalleled security, compliance, and risk management. Join the ranks of thousands who’ve bolstered their defenses with Coretelligent.

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Outsourced IT

23 Signs Your Business Needs Outsourced IT

Technology is the backbone of virtually every business operation, IT challenges can significantly hinder growth and productivity. From frequent downtime to cybersecurity threats, these issues pose serious risks that can impact a company’s bottom line.

However, these problems are not insurmountable. With outsourced IT and the right managed service provider (MSP), businesses can navigate these hurdles effectively and efficiently.

Here are 23 of the most common IT pain points companies face that can be solved with outsourced IT and managed IT services.

Outsourced IT

Whether you’re considering an MSP to supplement your internal team or to provide comprehensive IT support, outsourcing your IT needs can offer flexible, efficient, and powerful solutions that directly address your IT pain points. This change not only lowers your total cost of ownership (TCO) but also brings about a significant return on investment (ROI), reduces risk, drives revenue, and adds value for your clients and stakeholders.

Reasons to Choose Outsourced Managed IT Support Services

  1. Frequent Downtime: Frequent IT issues and downtime can lead to significant productivity losses. It disrupts business operations, causing delays in service delivery and negatively impacting customer satisfaction.
  2. Cybersecurity Threats: Inadequate cybersecurity measures increase vulnerabilities to security threats and data breaches. Inadequate cybersecurity can result in substantial financial losses, damage to brand reputation, and potential legal implications.
  3. 24/7 Support Needs: Managing complex systems requires round-the-clock support and maintenance. Without it, businesses can face prolonged downtime, leading to customer dissatisfaction and revenue loss.
  4. Technology Upgrades: Keeping up with the latest technological advancements and industry trends is crucial for maintaining a competitive edge. However, it can be challenging without the necessary expertise and resources.
  5. Skill Gaps and Labor Shortages: Companies often struggle to fill highly specialized technology roles with the right skill sets. This results in increased labor costs and prolonged project timelines.
  6. Scalability Issues: As businesses grow, their IT infrastructure and resources must scale accordingly. Difficulty in achieving this can hinder growth, impact service delivery, and result in operational inefficiencies.
  7. Compliance Challenges: Compliance with regulations related to sensitive data confidentiality, retention, and standards is mandatory. Non-compliance can lead to hefty fines, legal issues, damage to business reputation, business dissolution, and personal liability.
  8. Outdated Systems: Inefficient and outdated software systems can cause operational bottlenecks. They can slow down processes, decrease productivity, and impact service delivery.
  9. Network Performance: Inconsistent network performance and latency issues can disrupt business operations, reduce employee productivity, and lead to customer dissatisfaction.
  10. Disaster Recovery Planning: A robust backup and disaster recovery plan is essential to safeguard critical data. Without it, businesses risk losing valuable data, which can have severe consequences.
  11. Systems Integration: Issues with integrating various systems can lead to data silos, making it difficult to gain a holistic view of business operations and hindering decision-making and strategic planning.
  12. Standardization: Lack of standardized IT processes and procedures can lead to inefficiencies, mistakes, and inconsistency in service delivery.
  13. Emerging Technologies: Implementing and leveraging emerging technologies can be challenging but is vital for staying competitive. Failure to do so can result in missed opportunities for improvement and innovation.
  14. Vendor Management: Managing multiple vendor relationships and varying service level agreements can be complex and time-consuming and expose a business to risk if not managed properly.
  15. Software Updates: Regular updates and patches are crucial for system security and performance. Difficulty in managing these can lead to vulnerabilities and system inefficiencies.
  16. Network Monitoring: Inadequate network monitoring can delay issue detection and resolution, leading to prolonged downtime and potential data loss.
  17. IT Expenses: Unpredictable or difficult-to-manage IT expenses can create budgeting challenges, affecting financial planning and resource allocation.
  18. Remote Work Challenges: Managing remote teams and ensuring secure access to company systems in a distributed work environment is crucial in today’s digital age. Failure to do so can lead to communication gaps, decreased productivity, and security risks.
  19. IT Strategy: The absence of a clearly defined IT strategy can hinder strategic decision-making, leading to missed opportunities and inefficient resource utilization.
  20. IT Support Costs: Rising IT support costs and inadequate support during off-hours can strain budgets and lead to unresolved IT issues affecting business operations.
  21. Device Management: With the rise in personal devices and smartphones accessing business systems, managing these devices becomes crucial to ensure security and system performance.
  22. IT Performance Visibility: Limited insight into IT performance due to inefficient monitoring and tracking can hinder decision-making and proactive issue resolution.
  23. Data Accessibility: Difficulty accessing or exporting data across multiple systems and applications can hinder data analysis, decision-making, and process efficiency.

By addressing these pain points with outsourced IT, businesses can enhance their efficiency, improve their security posture, and gain a competitive edge in today’s digital landscape.

Due Diligence Guide

In short, technology fuels business growth. Solve your technology roadblocks and build growth with the right IT partner. An experienced MSP brings the expertise, resources, and technological solutions needed to address these and other pain points—from boosting cybersecurity measures and enhancing network performance to ensuring compliance and facilitating technology upgrades.

By outsourcing IT to a trusted partner, you can focus on what matters most—growing your business. Embrace the benefits of outsourced IT and solve these challenges and build success.

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Benefits of Managed IT Services

Benefits of Managed IT Services: Why Use a Managed Service Provider

In today’s fast-paced business environment, organizations face countless challenges when managing their IT infrastructure. As technology evolves and companies scale, businesses need flexible, secure, and efficient IT to stay ahead of the curve and maintain a competitive edge. It is in this space that a Managed Service Provider (MSP) can resolve a multitude of challenges for businesses of all sizes.

We’ll explore some of the top reasons businesses turn to MSPs for their IT needs, emphasizing the triggers that organizations face and sharing specific use cases highlighting the benefits of managed IT services.

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Benefits of Managed IT Services

Why Use a Managed Service Provider: Making the Case for Outsourced IT

 

Problem: Loss of Productivity From Downtime

Downtime can be detrimental to a business’s bottom line. Frequent IT issues and downtime lead to productivity losses and hinder overall business efficiency.

The average cost of network downtime is $5,600 per minute.

Solution: An MSP partner can help minimize downtime by providing proactive monitoring, regular patching and maintenance, and rapid response to IT issues. They ensure your IT infrastructure runs smoothly, allowing employees to focus on core business tasks.

Customer Success Story:

A biotech company’s internal team was unable to keep up with the growth and management of the network as the company scaled. After an incident highlighted that its network infrastructure did not have the resiliency and redundancy needed, the firm decided to outsource some IT functions. As a result of partnering with Coretelligent, which was able to evaluate, build, monitor, and support its network infrastructure, the company nearly doubled in size.

 

Benefits of MSPs

Problem: Increased Security Threats and Data Breaches

Cybersecurity is a significant concern for businesses today. Lacking security measures can expose an organization to increased security threats, data breaches, and potential financial losses.

90% of corporate security breaches are the result of email phishing attacks.

Solution: Some MSPs include comprehensive security solutions to protect against threats and ensure data confidentiality as part of their offerings. By implementing robust cybersecurity measures, businesses can safeguard their sensitive information and prevent costly security incidents.

Customer Success Story:

A private equity firm recently fell victim to an email phishing incident. As a result, it needed to strengthen its cyber posture to include end-user training and better email filtering. The firm partnered with Coretelligent to implement an enterprise email protection solution and end-user training, including interactive education on identifying phishing attempts. As a result, the firm was better able to safeguard its sensitive data and reduce the likelihood of employees falling for phishing attacks.

 

Benefits of Managed IT Services

Problem: Industry-Specific Needs Unmet

Many businesses have industry-specific IT needs, such as data security protocols or regulatory compliance requirements, that can be difficult to manage with existing IT solutions.

Financial services and life sciences are among the most regulated industries.

Solution: MSPs offer customized managed services and tailor their solutions to meet the specific needs of each organization. By partnering with an MSP, businesses can ensure that their IT infrastructure meets all industry standards and regulations.

Customer Success Story:

A broker-dealer firm was working with a non-U.S.-based company for some technical support, but a recent FINRA audit highlighted the need for a technology partner with more robust offerings, including compliance, cybersecurity, and IT planning and strategy. The company implemented robust security measures, which ensured regulatory compliance, and benefitted from 24/7 support for the organization’s complex IT.

 

Data integration and MSPs

Problem: Lack of Integrated and Actionable Data

A lack of integrated and usable business data often causes ineffective operations and decision-making.

Data-driven companies outperform their competitors by 20%.

Solution: Some MSPs include the capabilities to help businesses to collect, process, and analyze data from disparate sources to provide actionable insights. By leveraging the power of analytics, organizations can make informed decisions that improve overall efficiency and drive business growth.

Customer Success Story:

An equipment leasing and finance company was using a broker portal with limited data integrations, which impacted the length and quality of deals. Through an overhaul of the portal, including better synthesis between the front and back-end systems and strengthened integrations of internal and external data sources, the company was able to shorten the deal lifecycle and improve the quality of deals.

 

Benefits of an IT partner

Problem: Critical IT Skill Gaps and Labor Shortages

Organizations with limited IT resources can find it difficult to manage their IT systems and provide adequate support. These challenges lead to inefficiency, higher costs, and gaps in coverage.

57% of IT executives worried about filling critical roles.

Solution: MSPs can help fill critical IT skill gaps by providing the expert personnel needed to address the specific needs of a business. By utilizing the knowledge and skills of seasoned IT experts, companies can guarantee the prompt and effective fulfillment of their IT requirements. MSPs can also provide cost-effective labor solutions to address workforce shortages, enabling companies to stay ahead of their competitors.

Customer Success Story:

The CIO of a large retail organization recognized that the company was facing some critical skill gaps as well as challenges in finding the top talent that their organization needed to meet their IT needs. By partnering with Coretelligent, the company expanded its knowledge base, eliminated hiring challenges, and gained 24/7/365 support, which freed up its internal team to focus on initiatives to help grow the company.

Benefits of Managed IT Services

Ultimately, MSPs are vital in helping organizations overcome their IT challenges and achieve their desired business outcomes. By offering comprehensive services such as proactive monitoring, multilayered cybersecurity, 24/7 support, cloud services, ongoing maintenance, and digital transformation services, MSPs provide businesses with the tools they need to stay ahead of competitors in today’s fast-paced digital landscape.

By leveraging the expertise of an MSP like Coretelligent, businesses can overcome their IT challenges and unlock the full potential of their technology investments and focus on achieving their business goals.

Due Diligence Guide

What to Look for in an IT Partnership

Consider the following merits when contemplating adding or changing an MSP partner.

  • Experienced with servicing companies in your industry
  • Utilizes a collaborative and consultative approach
  • Delivers superior support and service
  • Provides 24/7/365 support and real-time monitoring
  • Has a comprehensive suite of solutions to address your company’s needs
  • Delivers IT strategy and planning to help minimize your investment
  • Offers scalable solutions that can scale as you grow
  • Demonstrates engineering excellence and cutting-edge solutions
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Co-Managed IT Service Model

What are Co-Managed IT Services? Are They Right For You?

Outsourced and co-managed IT models have become the strategic go-to for SMBs who want to focus their efforts on business growth rather than the rigors of daily IT support.

How do you know if your organization should consider co-managed IT services and for what IT functions you should outsource?

co-managed ITThe growing importance, complexity, and scope of IT, as a whole, has driven many companies to favor co-managed IT services.

In a co-managed IT model, an organization’s internal IT team collaborates with their managed service providers to divide IT responsibilities based on skill gaps and time, among other considerations.

Companies benefit from this model by gaining access to experience and expertise it may not possess internally while maintaining visibility and alignment with business/technology objectives.

When to Consider Co-Managed IT?

When your business experiences accelerated growth, the technology workload can quickly increase to the point where you find the internal IT team overwhelmed, which quickly leads to drops in production across the business. With over 25% of business being conducted online in 2022, these slowdowns and drops in production can have serious consequences.

Strategic initiatives and alignment such as digital transformation initiatives, effective and timely project management, access to enterprise-class tools, and security become major concerns as the IT team falls further behind, struggling to keep up with the day-to-day leaving no time for strategic planning or adoption of newer technologies.

Co-management takes the burden off of your IT department so that they are able to focus on the tasks and projects they are highly skilled in.

IT Functions to Consider for Co-managed IT Services

What are some of the critical table stakes for co-managed IT services for growing companies?

Project Management

Smaller businesses may have one or two IT staff on hand who are great at what they do, but lack experience in project planning and management. When partnered with the right Managed Service Provider (MSP), your IT staff benefits from a lighter workload that allows them to focus on projects that enable business growth.

Outsourced IT project management gives your business access to experts who know how to plan and manage projects of all sizes.

Digital Transformation / IT Roadmapping

The creation of an IT strategy for a Mid-Market organization can be a huge challenge. Aligning agile short-term and long-term goals with the technologies needed to actualize them can be more than a small IT staff can handle.

Working together with your MSP for IT roadmapping provides access to a team of experts that will immediately boost the productivity of your IT staff and pass the benefits of increased efficiency to faster business growth.

Enterprise Tools

When you work with the right MSP, you gain access to enterprise-class tools that provide your business with the same level of insight and service that large companies can provide for themselves.

The best part is that you don’t have to make huge investments in developing a sophisticated IT team or software to do this. When you outsource, you gain immediate access to the same kinds of tools and services your business could not afford otherwise.

IT Security

One of the critical areas of business operations is the security of its IT infrastructure and digital assets. SMBs and Mid-Market organizations often lack the resources and skill set necessary for implementing and maintaining an effective security strategy.

Outsourcing your security needs to a reputable MSP/security services provider makes robust security much more than a pipe dream.

With the right security partner, your business gains access to state-of-the-art technology and security experts who know how to keep your IT infrastructure and digital assets safe.

Outsourcing is about much more than just handing off a bunch of work to another business. It’s also about forming mutually beneficial partnerships that help both businesses grow.

Learn What to Ask When Selecting an IT Partner

 

Most Common Co-Managed IT Service Models

Model #1: Outsource Helpdesk, Insource Escalation Resources

In this scenario, a business partners with an MSP to provide everyday tech support while keeping escalation in-house.

This allows your tech support experts to focus on resolving the toughest issues while your co-manage partner takes on the mundane helpdesk calls.

This is a particularly effective model for companies that are spread out across multiple locations and time zones.

One of the greatest advantages of co-managed helpdesk services is the standardization of service across all of your company’s locations.

Your business also gains the ability to reliably provide support services outside of normal business hours.

When you have a professional, co-managed helpdesk strategy in place, you eliminate the need for one or more IT personnel working the graveyard shift waiting for someone to call.

Model #2: Outsource Infrastructure Management, Insource Tier 1 Helpdesk

This option is a great fit for a business that:

  • Have over half of its employees at one location
  • A handful of remote workers or offices that connect into HQ resources
  • Remote work schedule that’s aligned with HQ time zone

In this model, your business outsources all of its IT infrastructure management while keeping first-line technical support in-house.

You may have an IT staff that lacks the time and advanced skills necessary to provide advanced infrastructure support or the resources to plan and manage projects.

Your business may also lack dedicated security resources to protect IT infrastructure and digital assets.

You may have a company culture where employees expect to be able to just walk down the hall to IT rather than calling over the phone.

Outsourced IT infrastructure management is ideal for an organization that needs expert IT skills and experience to manage and secure IT infrastructure.

This removes the burden of infrastructure management from your IT staff, freeing them up to provide first-rate, personalized help desk support to everyone throughout your organization.

Is Co-managed IT Support Right for You?

Co-managed IT support offers flexible solutions that meet your internal IT team where they are. Need a partner to focus on the day-to-day rigors of IT support? Or are you looking for a partner to focus on long-term planning for new technology initiatives and growth while your internal IT team focuses on the day-to-day? Maybe you’re just trying to fill a skills gap to complement your existing IT team. If any of these situations sound like your business, co-managed IT services could be right for you. If you’re a mid-market organization with a need for co-managed support or managed services, reach out to learn more about our solutions today!

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Outsourced IT Support & Management – Pros, Cons, Costs

For a growing number of businesses are turning to outsourced IT support as the ideal solution. But, what is exactly does outsourced IT entail?
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Outsourced IT

A Look at Outsourced IT

It’s no secret that small businesses are lean and scrappy. As a result, many do not have an internal IT department—in fact, many startup companies initially don’t have a contracted person to turn for IT problems other than perhaps calling the hardware or software manufacturers.

However, you quickly realize just how important IT functions are to your business and hire a dedicated IT professional. Providing day-to-day support to users, maintaining and securing IT assets, handling telecommunication contracts, vendor/manufacturer relationships, and sourcing software and equipment can quickly overwhelm a one person team. And while trying to balance all that, there is little to no time left to focus on the business’ holistic IT strategy.

As a business, you can add additional personnel or choose outsourced IT support to address your growing IT needs. But a quick search online yields dozens of IT companies in your area, each describing their services with unfamiliar jargon.

So how do you know if a provider has the services you need? First, let’s look at the basic terms you might encounter when searching for an IT service provider.

Breaking Down the Managed Service Provider (MSP) Space

For people who don’t regularly navigate the waters of IT service providers, the language can be confusing.

Furthermore, there is often a lot of overlap in the definitions of distinct terms. For example, take a look at these general terms from Gartner:

Managed Service Provider (MSP) delivers network, application, system, and e-management services across a network to multiple enterprises using a “pay as you go” pricing model. A “pure play” MSP focuses on management services as its core offering.

IT Outsourcing (as a part of an outsourcing definition) is using external service providers to effectively deliver IT-enabled business process, application services, and infrastructure solutions for business outcomes.

Co-managed IT — A managed service that partners with you to provide only the IT services your business requires.

Clearing up the confusion around these common terms makes it a lot easier to find your way from the ocean of options into the harbor of the right IT solutions provider for you.

Now that you have a clearer understanding of these terms let’s take a look at outsourced IT support.

Outsourced IT Support: A Closer Look

When you outsource your IT support, you trust an MSP to manage your IT support.

The MSP takes over day-to-day IT operations and support and develops an IT roadmap for the future to meet your business and technology objectives.

Outsourced IT support is ideal for SMBs with no formal IT department who need IT systems to operate smoothly and reliably (not all SMBs rely on technology enough to invest in outsourced IT support).

What are the benefits of outsourced IT Support?

Outsourced IT provides multiple benefits to SMBs by managing all IT operations and alleviating the burden of day-to-day support concerns and long-term growth planning.

You gain access to IT professionals with skills and expertise similar to those employed by large corporations at a fraction of the cost.

They are able to jump right in, learn your IT environment, and begin providing the IT support you need.

A Proactive Approach to Help Desk Support

Another benefit of outsourced IT is that it should include a “managed” component.

Managed Services essentially amount to preventative IT maintenance.

What this means for your business is that small IT problems are nipped in the bud as soon as they bubble up, and before they have a chance to compound into much bigger, more costly ones—something that most small businesses cannot do on their own.

Outsourced IT Support Staff Come to Your Office When You Need Them

While remote IT support is often adequate, you may need a more personalized approach.

On-site IT support staff get to know your employees the same as if they worked there.

You can’t beat the quality of service delivered by on-site IT support professionals who know your employees by name.

Cost Becomes a Scalable Expense

Outsourced IT allows an organization the freedom to scale IT service up or down to meet business needs and available budget.

This flexibility makes outsourced IT support a great value for your company while allowing you to customize your service to your needs.

Related Content – 5 Ways Outsourced IT Can Boost Revenue & Productivity

Co-Managed IT Support: An Overview

When you opt for a co-managed solution, the IT provider partners with you to learn what your specific IT needs are.

A strategy is developed that seamlessly integrates the MSP’s IT professionals with your IT team to deliver the service you need holistically and efficiently.

For example, most companies choose to delegate first-level help desk to a managed service provider, freeing up internal IT resources for strategic tasks and initiatives.

Benefits of Co-managed IT Support

Co-managed IT has all of the benefits of outsourced IT support, plus added flexibility that allows your organization to divide up IT responsibilities.

With a co-managed IT partnership, you gain the value of IT services that is tailored to your specific needs and works in cooperation with your internal IT staff.

What’s Best for Your Organization—Outsourced IT Support or Co-managed?

At this point, you have a much clearer picture of the options available to you. But which one is best for your organization—outsourced or co-managed IT support?

How to Decide Which Option Is Best for You

To decide which solution is the right fit for your business, consider the size and scope of your IT needs. Typically, if you have 50 or fewer IT users in your organization, a fully outsourced IT solution may be best for you. Your managed service provider will cover both day-to-day IT support tasks as well as help design an IT roadmap to guide you through future growth and initiatives.

But what if you have more than 50 employees and at least one IT person?

Co-managing is almost always the right fit for businesses with 50 or more employees—especially if there’s at least one IT person. The co-managing partnership gives you the best of both worlds: delegate routine system monitoring, maintenance, and help desk while in-house IT focuses on strategic initiatives such as future upgrades/planning, new locations, and executive needs.

IT Solutions Tailored to Your Needs

Sometimes, small to mid-sized companies need specialized IT support but don’t want to outsource all of IT. When you need a custom IT support solution, talk with us. Whether a fully outsourced IT support model or a co-managed model aligns best with your needs, Coretelligent has the solution. So how can we help you?

 

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White Glove IT Support

What is White Glove IT Support? Why Do You Need It?

The term White Glove support gets thrown around in the managed service space, but what does it really mean? For Coretelligent, White Glove IT support is a foundational philosophy, a badge of honor, what drives us, and is one of the attributes that makes us stand out in the market space.

White Glove IT SupportCoretelligent delivers White Glove service centered around the specific needs of clients. We understand that a one-size-fits-all IT model does not fit most businesses. So instead, we collaborate with our clients to offer customized IT solutions and an exceptional level of support to help our clients meet their business objectives.

While other MSPs may claim to offer White Glove service, the difference is entirely in the details.

What Does White Glove Mean to Coretelligent?

Around-the-clock Support and Access to Experts

Our U.S.-based service desks are staffed 24x7x365 by our own engineers. We do not use an answering or dispatch service, so there are no gatekeepers or time delays in resolving any issues you may experience.

An Extension of Your Team

We organize our service desk into “Service Pods” which means that clients interact with the same core group of engineers familiar with their environment and people. We aim to build strong relationships for a successful long-term partnership and provide your firm with a deep bench of technical experts.

Communication and Partnership

With our service delivery model, each client is assigned a Customer Success Manager (CSM) responsible for managing the business relationship. Your CSM is focused on optimizing our service delivery and ensuring the satisfaction of your workforce. They are your primary contact for any account concerns or questions.

Proactive Strategic Vision

Other managed service providers (MSP) operate using a reactive model—meaning you interact with them when something breaks. The Coretelligent approach is more thoughtful and preemptive. We offer strategic guidance and proactive ownership of your IT operations. We meet with our clients to help them develop and navigate an IT roadmap designed to ensure the best technology solutions are in place for achieving business goals.

IT SupportIndustry-specific Knowledge

Our deep expertise in key industries leads to managed IT services that meet your critical business needs today while positioning your organization for future opportunities.

Having an industry-knowledgeable partner is critical for companies in highly regulated sectors. For example, Coretelligent is SOC2® certified, which is crucial for verifying proper security controls for certain industries like life sciences and financial services. Additionally, our SOC2® certification represents our commitment to offering top-notch security and IT best practices to our clients.

The VIP Experience

We offer concierge-like support for clients and users looking for that extra level of detailed support, including interacting with VIP users. As part of the onboarding process, we work with clients to understand the expectations of VIP users, how they like to receive support, and their communication preferences.

Full IT Lifecycle

Coretelligent offers a full suite of solutions and has extensive experience supporting growing companies. Not all MSPs can scale, but we can. Choosing a full IT lifecycle partner guarantees continuity as your business expands or shifts in response to the marketplace. Coretelligent is prepared to provide everything from 24x7x365 technical support and cloud computing services to strategic road mapping and comprehensive compliance and cybersecurity solutions.

Holistic and Flexible

Our philosophy is to provide the service offerings that our clients need. We don’t attempt to fit you into our box but rather design the level of service you require around your vision. Whether you require fully outsourced IT or a co-managed solution, we will work with you to meet your needs. Additionally, whether you work in an AWS or Azure environment, we will meet you where you are and not push changes that suit only us.

The opportunities are endless with Coretelligent’s white-glove approach to designing, implementing, protecting, and supporting your IT operations. Our world-class experts, specialized know-how, and the industry’s best customer service will help drive your company’s innovation, performance, profit, and growth. Reach out to learn more about Coretelligent and how our solutions can work for you.

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