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Benefits of Managed IT Services

In today’s fast-paced business environment, organizations face countless challenges when managing their IT infrastructure. As technology evolves and companies scale, businesses need flexible, secure, and efficient IT to stay ahead of the curve and maintain a competitive edge. It is in this space that a Managed Service Provider (MSP) can resolve a multitude of challenges for businesses of all sizes.

We’ll explore some of the top reasons businesses turn to MSPs for their IT needs, emphasizing the triggers that organizations face and sharing specific use cases highlighting the benefits of managed IT services.

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Benefits of Managed IT Services

Why Use a Managed Service Provider: Making the Case for Outsourced IT

 

Problem: Loss of Productivity From Downtime

Downtime can be detrimental to a business’s bottom line. Frequent IT issues and downtime lead to productivity losses and hinder overall business efficiency.

The average cost of network downtime is $5,600 per minute.

Solution: An MSP partner can help minimize downtime by providing proactive monitoring, regular patching and maintenance, and rapid response to IT issues. They ensure your IT infrastructure runs smoothly, allowing employees to focus on core business tasks.

Customer Success Story:

A biotech company’s internal team was unable to keep up with the growth and management of the network as the company scaled. After an incident highlighted that its network infrastructure did not have the resiliency and redundancy needed, the firm decided to outsource some IT functions. As a result of partnering with Coretelligent, which was able to evaluate, build, monitor, and support its network infrastructure, the company nearly doubled in size.

 

Benefits of MSPs

Problem: Increased Security Threats and Data Breaches

Cybersecurity is a significant concern for businesses today. Lacking security measures can expose an organization to increased security threats, data breaches, and potential financial losses.

90% of corporate security breaches are the result of email phishing attacks.

Solution: Some MSPs include comprehensive security solutions to protect against threats and ensure data confidentiality as part of their offerings. By implementing robust cybersecurity measures, businesses can safeguard their sensitive information and prevent costly security incidents.

Customer Success Story:

A private equity firm recently fell victim to an email phishing incident. As a result, it needed to strengthen its cyber posture to include end-user training and better email filtering. The firm partnered with Coretelligent to implement an enterprise email protection solution and end-user training, including interactive education on identifying phishing attempts. As a result, the firm was better able to safeguard its sensitive data and reduce the likelihood of employees falling for phishing attacks.

 

Benefits of Managed IT Services

Problem: Industry-Specific Needs Unmet

Many businesses have industry-specific IT needs, such as data security protocols or regulatory compliance requirements, that can be difficult to manage with existing IT solutions.

Financial services and life sciences are among the most regulated industries.

Solution: MSPs offer customized managed services and tailor their solutions to meet the specific needs of each organization. By partnering with an MSP, businesses can ensure that their IT infrastructure meets all industry standards and regulations.

Customer Success Story:

A broker-dealer firm was working with a non-U.S.-based company for some technical support, but a recent FINRA audit highlighted the need for a technology partner with more robust offerings, including compliance, cybersecurity, and IT planning and strategy. The company implemented robust security measures, which ensured regulatory compliance, and benefitted from 24/7 support for the organization’s complex IT.

 

Data integration and MSPs

Problem: Lack of Integrated and Actionable Data

A lack of integrated and usable business data often causes ineffective operations and decision-making.

Data-driven companies outperform their competitors by 20%.

Solution: Some MSPs include the capabilities to help businesses to collect, process, and analyze data from disparate sources to provide actionable insights. By leveraging the power of analytics, organizations can make informed decisions that improve overall efficiency and drive business growth.

Customer Success Story:

An equipment leasing and finance company was using a broker portal with limited data integrations, which impacted the length and quality of deals. Through an overhaul of the portal, including better synthesis between the front and back-end systems and strengthened integrations of internal and external data sources, the company was able to shorten the deal lifecycle and improve the quality of deals.

 

Benefits of an IT partner

Problem: Critical IT Skill Gaps and Labor Shortages

Organizations with limited IT resources can find it difficult to manage their IT systems and provide adequate support. These challenges lead to inefficiency, higher costs, and gaps in coverage.

57% of IT executives worried about filling critical roles.

Solution: MSPs can help fill critical IT skill gaps by providing the expert personnel needed to address the specific needs of a business. By utilizing the knowledge and skills of seasoned IT experts, companies can guarantee the prompt and effective fulfillment of their IT requirements. MSPs can also provide cost-effective labor solutions to address workforce shortages, enabling companies to stay ahead of their competitors.

Customer Success Story:

The CIO of a large retail organization recognized that the company was facing some critical skill gaps as well as challenges in finding the top talent that their organization needed to meet their IT needs. By partnering with Coretelligent, the company expanded its knowledge base, eliminated hiring challenges, and gained 24/7/365 support, which freed up its internal team to focus on initiatives to help grow the company.

Benefits of Managed IT Services

Ultimately, MSPs are vital in helping organizations overcome their IT challenges and achieve their desired business outcomes. By offering comprehensive services such as proactive monitoring, multilayered cybersecurity, 24/7 support, cloud services, ongoing maintenance, and digital transformation services, MSPs provide businesses with the tools they need to stay ahead of competitors in today’s fast-paced digital landscape.

By leveraging the expertise of an MSP like Coretelligent, businesses can overcome their IT challenges and unlock the full potential of their technology investments and focus on achieving their business goals.


Due Diligence Guide


What to Look for in an IT Partnership

Consider the following merits when contemplating adding or changing an MSP partner.

  • Experienced with servicing companies in your industry
  • Utilizes a collaborative and consultative approach
  • Delivers superior support and service
  • Provides 24/7/365 support and real-time monitoring
  • Has a comprehensive suite of solutions to address your company’s needs
  • Delivers IT strategy and planning to help minimize your investment
  • Offers scalable solutions that can scale as you grow
  • Demonstrates engineering excellence and cutting-edge solutions
White Glove IT Support

The term White Glove support gets thrown around in the managed service space, but what does it really mean? For Coretelligent, White Glove IT support is a foundational philosophy, a badge of honor, what drives us, and is one of the attributes that makes us stand out in the market space.

White Glove IT SupportCoretelligent delivers White Glove service centered around the specific needs of clients. We understand that a one-size-fits-all IT model does not fit most businesses. So instead, we collaborate with our clients to offer customized IT solutions and an exceptional level of support to help our clients meet their business objectives.

While other MSPs may claim to offer White Glove service, the difference is entirely in the details.

What Does White Glove Mean to Coretelligent?


Around-the-clock Support and Access to Experts

Our U.S.-based service desks are staffed 24x7x365 by our own engineers. We do not use an answering or dispatch service, so there are no gatekeepers or time delays in resolving any issues you may experience.

An Extension of Your Team

We organize our service desk into “Service Pods” which means that clients interact with the same core group of engineers familiar with their environment and people. We aim to build strong relationships for a successful long-term partnership and provide your firm with a deep bench of technical experts.

Communication and Partnership

With our service delivery model, each client is assigned a Customer Success Manager (CSM) responsible for managing the business relationship. Your CSM is focused on optimizing our service delivery and ensuring the satisfaction of your workforce. They are your primary contact for any account concerns or questions.

Proactive Strategic Vision

Other managed service providers (MSP) operate using a reactive model—meaning you interact with them when something breaks. The Coretelligent approach is more thoughtful and preemptive. We offer strategic guidance and proactive ownership of your IT operations. We meet with our clients to help them develop and navigate an IT roadmap designed to ensure the best technology solutions are in place for achieving business goals.

IT SupportIndustry-specific Knowledge

Our deep expertise in key industries leads to managed IT services that meet your critical business needs today while positioning your organization for future opportunities.

Having an industry-knowledgeable partner is critical for companies in highly regulated sectors. For example, Coretelligent is SOC2® certified, which is crucial for verifying proper security controls for certain industries like life sciences and financial services. Additionally, our SOC2® certification represents our commitment to offering top-notch security and IT best practices to our clients.

The VIP Experience

We offer concierge-like support for clients and users looking for that extra level of detailed support, including interacting with VIP users. As part of the onboarding process, we work with clients to understand the expectations of VIP users, how they like to receive support, and their communication preferences.

Full IT Lifecycle

Coretelligent offers a full suite of solutions and has extensive experience supporting growing companies. Not all MSPs can scale, but we can. Choosing a full IT lifecycle partner guarantees continuity as your business expands or shifts in response to the marketplace. Coretelligent is prepared to provide everything from 24x7x365 technical support and cloud computing services to strategic road mapping and comprehensive compliance and cybersecurity solutions.

Holistic and Flexible

Our philosophy is to provide the service offerings that our clients need. We don’t attempt to fit you into our box but rather design the level of service you require around your vision. Whether you require fully outsourced IT or a co-managed solution, we will work with you to meet your needs. Additionally, whether you work in an AWS or Azure environment, we will meet you where you are and not push changes that suit only us.

The opportunities are endless with Coretelligent’s white-glove approach to designing, implementing, protecting, and supporting your IT operations. Our world-class experts, specialized know-how, and the industry’s best customer service will help drive your company’s innovation, performance, profit, and growth. Reach out to learn more about Coretelligent and how our solutions can work for you.