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Solving Cybersecurity on-demand webinar

On-demand webinarWe get it. As executives and IT professionals, you are busy. To that end, we are debuting a new series of short on-demand webinars intended to answer the most commonplace requests we receive. These webinars are designed to connect your firm’s real-world problems with the solutions that address them. They are short and available on your timetable—no signing up for a scheduled webinar and then missing it because you get pulled into a meeting!

The first video is for financial services firms needing guidance on strengthening cybersecurity readiness and compliance response.

Better understand how to effectively respond to the moving target of the twin challenges of cybersecurity and compliance with our free on-demand webinar.

This short compliance and cybersecurity webinar focuses on the following topics:

  • IT Pillars of compliance
  • Cybersecurity priorities for SEC compliance
  • Tips on how to improve cyber readiness and meet compliance
  • And more!

→ Sign up here to watch the webinar.

On-demand webinar

Why You Should Conduct a Year-end Business Review

Why You Should Conduct a Year-end Business ReviewAs a C-suite leader, you are almost always focused on the present and the future. Your days consist of putting out fires and making sure that you meet this quarter’s revenue goals. Unfortunately, the nature of business growth does not leave much bandwidth for thinking about the past. That said, it is difficult to know where you are going without understanding where you have already been. To that end, completing a year-end business review is an ideal way to evaluate your firm’s journey and get a jump-start on the new year.

What is a Year-end Business Review?

No matter the industry–financial services, professional services firms, a law firm, life sciences, and everything in between, a year-end review provides executives with the opportunity to get a bird’s-eye view of your company. Think of the year-end review as the Cliff’s Notes version of your company’s year. An effective review includes key takeaways, lessons learned, what worked, and what needs improvement. It will allow you and your staff to hit the ground running in the new year.

Why is it Necessary?

Just as self-reflection is essential to personal growth, the process offers just as much value to the enterprise.

The annual business review offers an opportunity to evaluate successful goal completion, realign with the organization’s mission and vision, examine key initiatives, recognize employee development, acknowledge gaps, provide valuable data for setting future KPIs, and more.

That’s not to mention the benefit of sharing a year-end review executive summary with clients, employees, investors, and other stakeholders to highlight your enterprise’s success, flexibility, and productivity.

What Should a Year-end Review Encompass?

Just as with other business activities, you get back what you put into the year-end review. Don’t view it as an empty exercise but an opportunity to gain valuable insight into your firm. While results may look different from firm to firm, there are some key elements to a year-end review.

ear-end Business Review

  1. High-level Company Overview

The review process should start with a refresher of the company’s mission, vision, and values. This undertaking is an opportunity to assess business functions and realign with these foundational pillars.

  1. Business Goals

Include any formalized business goals from the prior year. These may be objectives related to growth, market reach, financials, technology, corporate structure, and corporate culture.

  1. Key Performance Indicators and Results

Determining success is only possible by identifying the metrics used to evaluate that success. Obviously, financial statements help assess revenue goals, but what other KPIs did you set at the beginning of the year? Now is the time to compile those results for a holistic review.

  1. A Reckoning of Goal Completion

Here is where the real work happens. A careful review of metrics should tell you whether you completed each goal or not. There is also plenty of insight to be gleaned from the objectives you did not reach. This assessment is where you can begin the work of developing your strategic plan for the upcoming year by identifying gaps and deficiencies, goals out of alignment, technology needs, and more. A goal not met is a learning opportunity. The insights available for executives in this evaluation process are invaluable to your company.

  1. Planning for Next Year

A final element to the year-end review is to use the data from the process to set goals and develop a strategic plan for your organization for the upcoming year. View this exercise as bookends to a year in the life of your company. Those bookends allow you to digest and process all the knowledge and experience in between for the next chapter in your company’s story.

Strategic Technology Partner

Technology is a crucial component in setting and meeting business goals. Therefore, the experts at Coretelligent recommend performing a technology assessment as part of your strategic planning.

Coretelligent can offer support and expertise while performing your assessments. We can provide advice on technology offerings and apply strategic IT solutions to protect your infrastructure. In addition, we can help you align technology and business strategy to reduce risk and

The hybrid work model is the new normal.

Think About It

The hybrid work model is the new normal for many sectors, and now is the time to stop treating it like a temporary solution in response to the COVID-19 pandemic. Instead, we are in the middle of a revolution as many companies are re-imagining their workplace strategy. A less centralized approach allows for social distancing and offers the flexibility and work-life balance that employees crave while realizing cost savings, improved efficiencies, increased workforce opportunities, and more.

The hybrid work model is the new normal.What is the Hybrid Workplace?

Early in the coronavirus pandemic, many workplaces abruptly shifted to remote work. There was a clear distinction between working in the office versus working from home—and it happened almost overnight. The timeline for transitioning back into the office has not been clear-cut and will probably never be fully realized. As the pandemic lingers, many companies and employees see the benefit in shifting to a model where employees commute to the office, but they may also work from home. Who works where and when varies by company, but the one constant is that a company’s entire workforce is not usually all onsite simultaneously. In short, there has been a shift from traditional offices with rows of workstations to a more flexible model that gives more freedom to the worker.

Who Benefits from Hybrid Work?

If there is one thing we’ve collectively learned from the last 18 months, it’s that we are more adaptable than we realized. Faced with a challenge, we all stepped up and, in the process, discovered that a more flexible workplace model makes sense—with or without a pandemic. In fact, 83% of workers prefer a hybrid work model, according to a 2021 survey from Accenture. Workers have more control over where, when, and how they work, which can help promote wellbeing, increase productivity, and reduce turnover.

And looking at productivity for those with concerns, a 2021 McKinsey survey shows that 58% of business leaders saw productivity improve with a shift to hybrid, while 37% say there was no change from a traditional model.  Additionally, a hybrid model that also allows for fully remote workers makes remote talent acquisition a possibility. This aspect means your firm may be able to add the best candidate to your team, not just the best candidate in your geographical location.

While the hybrid model is here to stay—and most of us prefer it—it’s not without its challenges, particularly regarding technology.

5 Technology Elements to Consider

Here are five areas around which your organization may be experiencing growing pains while transitioning to a permanent hybrid model.  I share the challenges and corresponding solutions for each topic for decision-makers to consider.

  1. Collaboration

Collaboration is going to look different moving forward. Your technology will need to support a fluid mix of in-person and digital teamwork, provide access to resources for onsite and remote workers, and create meeting spaces that allow employees to seamlessly work together no matter their location.

Challenge: Replace in-person meetings and team collaboration.

Solution: Zoom, MS Teams, and similar solutions to create a connected experience.

Challenge: Remote Access to file and application resources.

Solution:  Virtual workspaces, VPN, and SaaS file tools such as Egnyte, OneDrive, or Box

Challenge: Reduction and simplification of communications.

Solution: Zoom, MS Teams, and other similar collaboration tools have allowed organizations to converge legacy telephone with voice, video, chat, and digital meetings and whiteboards into a streamlined and unified experience for employees.

  1. Cybersecurity

A shift to hybrid means that security professionals will simultaneously need to protect all fronts. In a hybrid setting, cybersecurity is more of a challenge than securing all onsite or all remote workstations.

Challenge: Increased network vulnerability from devices shifting from onsite to at-home or even unsecured public networks.

Solution: Zero-Trust Access/Networking, combined with VPN, Virtual Desktops, and SaaS applications to help control data and access.

Challenge: Heightened vulnerability to phishing emails as workforce because decentralized.

Solution: SaaS-based training tools such as KnowBe4 to keep employees trained and tested on company policies and how to recognize threats while not in the office

Challenge: Need for active monitoring 24/7 as employees work offsite at all hours of the day.

Solution: Next-gen SaaS-based security solutions to provide continuous monitoring and alerting.

Challenge: Device management

Solution: Cloud-centric management tools such as Microsoft Endpoint Manager (formerly Intune), JAMF, Addigy, and other MDM tools to enable zero-touch deployment and remote configuration management for corporate devices.

  1. Design of Office Spaces and Technology

As the work model changes for employees, so does the office layout. Workspaces will need to become more flexible to accommodate workers who shift between the office and home. Technology and operations will need to align to provide more hybrid meeting and shared spaces and less traditional cubicles and dedicated space. Decentralizing headquarters might be ideal for some businesses.

Challenge: Office plan with a workstation setup that provides flexibility for when, where, and how office workers want to work.

Solution: Hot desking setup and scheduling with standard hardware configurations allow employees to leverage laptops to work at their preferred location and time.

Challenge: Increase meeting spaces for hybrid work meetings to allow for both in-person and digital collaboration.

Solution: Upgrading meeting rooms to leverage Zoom, Teams, and similar digital tools for full digital meeting support.

Challenge: Consider whether satellite offices work as opposed to one larger location.

Solution: Reducing commute time for employees to optimize productivity and working time with colleagues.

  1. Productivity

Standard operating procures for productivity and how managers evaluate efficiency and output will need to be updated for the hybrid environment.

Challenge: Managers may need technology solutions to gauge productivity.

Solution: Data analytics or management tools to help track and monitor employee engagement and productivity.

Challenge: Workflows and Automation

Solution: Leverage automation capabilities within products and platforms to help reduce manual tasks and improve workflows to drive employee efficiency and promote an increase in productivity.

  1. IT Support and Operations

One challenge for IT managers with the hybrid workplace is technical support. Your organization will need to address workers’ need for IT support both at work and home and at all hours of the day. Not an impossible task, but the 9-5 M-F support model won’t be practical for businesses going all-in on the hybrid work approach.

Challenge: A hybrid workforce working where and when they want is a challenge for technical support.

Solution: Robust device management and remote access tools for IT teams or a trusted MSP partner to provide effective around-the-clock support to both onsite and remote employees.

Challenge: Equipment management

Solution: Leverage remote management and monitoring solutions (RMM, MDM) to keep real-time inventory and audit of equipment for tracking and management.

Meeting the Challenges of the Future with Coretelligent

As we navigate the hybrid-work future, you can count on the IT professionals at Coretelligent to help your organization solve any IT challenges you may be facing to your key business processes with a wide range of IT solutions. If you have questions about designing hybrid work solutions for your company, reach out by calling 855-841-5888 or email  info@coretelligent.com to schedule your complimentary initial consultation.

Chris Messer, Chief Technology Officer at Coretelligent, HeadshotAbout Chris

As Chief Technology Officer, Chris Messer is a transformational and strategic IT leader who establishes and leads Coretelligent’s technical vision and technological development.

Click here to learn more about Chris.

How Can Executives Manage Cyber Threats by Building a Culture of Cyber Readiness

cyber threatsReducing your organization’s risk from cyber threats requires a holistic approach. Cybersecurity should be integrated across all divisions and at all levels. Cybercriminals do not recognize your internal organization or care about job titles but seek to exploit any weaknesses they discover.

Cyber threats threaten your ability to operate, your reputation, your bottom line, and even the survival of your organization.

The foundation of effectively managing cyber risks requires building a culture of cyber readiness amongst your employees. Most cyber incidents begin with a human action—phishing attacks, ransomware attacks, malicious software, malware attacks, and other persistent threats usually start with an employee unknowingly initiating them by clicking on a malicious link or trigging malicious code by opening an attachment.

How to Effectively Protect Your Organization from Cyber Threats?

How can you, as a leader, promote a culture of cybersecurity readiness to reduce your risk from these types of threats? Here’s a high-level, holistic roadmap for considering how best to incorporate security throughout your firm to defend your organizational assets.

→ Executives – Drive cybersecurity strategy, investment, and culture

As a leader, it is essential that you understand the basics to help integrate cybersecurity as a significant component of your operational resilience.  And that resiliency requires an investment of both time and money. This investment will fuel actions and activities that build and sustain a culture of cyber preparedness that will protect key infrastructure and intellectual property.

→ Employees – Develop security awareness and vigilance

Employees are a critical line of defense. Gone are the days when security threats were the sole responsibility of the IT team. Securing an organization in this current cyber threat landscape requires education, awareness, and participation from all. Therefore, any investments in cybersecurity must include strong end-user training.


Related Resource → 7 Cybersecurity Tips for Practicing Good Cyber Hygiene


→ Systems – Protect critical assets and applications

Data is the foundation of any business; it is the most valuable asset. Know where your data resides, know what applications and networks store it, and know who has access to what data. Build security into the critical infrastructure of your organization’s data to protect against outside attacks.

→ The Digital Workplace – Ensure only those who belong have access

Implement authority and access controls to manage employees, managers, and customers’ access to your digital environment and protect against unauthorized access. Setting approved access privileges requires knowing who operates on your systems and with what level of authorization and accountability.

→ Data – Make backups and avoid the loss of information critical to operations

Even well-protected systems can be breached if someone makes a mistake. Therefore, make protecting data a priority by implementing a thorough a robust backup program. Additionally, develop a plan that will allow you to quickly recover systems, networks, and data if a breach occurs.


Related Resource → Think About IT: The Case for Cloud Backup


→ Incident Response – Limit damage and quicken restoration of normal operations

The strategy for responding to and recovering from a cyber incident involves developing an incident response plan and regularly evaluating that plan and preparing for its use for business continuity during a crisis.

3 Strategic Actions to Tackle First

Defend Against Cyber Threats with Coretelligent

Balancing business initiatives with security and technology can seem challenging, but Coretelligent can help. We provide white-glove, fully managed, and co-managed IT services to highly regulated industries like financial services and life sciences. In addition, our comprehensive security and backup and disaster recovery solutions work for you around the clock so you can have peace of mind. To learn how Coretelligent can help your business, contact us at 855-841-5888 or via email at info@coretelligent.com.

Life Sciences Industry Innovation is Where Business & Technology Intersect

Life Sciences Industry Innovation is Where Business & Technology IntersectThe life sciences industry is experiencing a period of rapid growth. Not only does the sector produce life-saving and life-enhancing treatments, but it is fueling investment across the globe. For example, 78 startups went public in 2020 in the biotech sphere, representing a 77% increase from the previous year. Meanwhile, the first half of 2021 has already seen 62 biopharma companies progress to IPO status. With the increased demand for innovative drugs, medical devices, and other therapies in the wake of the ongoing COVID-19 pandemic and vaccine development, various trends within the industry (like changes to clinical trials), and increased levels of investment, 2021 is shaping up to be a big year for the sector.

Innovation is the driver of the current expansion within the life sciences market. However, the key to maximizing this ROI, or Return on Innovation, requires that business and technology synchronize. This imperative calls for a carefully planned IT roadmap that enables companies to achieve a competitive advantage and improve business outcomes throughout the development, startup, growth, and expansion stages.

To help executives better understand the timeline, Coretelligent has developed a chart outlining the technology and business needs of the life sciences ecosystem throughout their life cycle. Download our datasheet Innovation is Where Business & Technology Intersect outlining how to plan your company’s IT strategy as you move through funding phases.


To dive deeper, download our data sheet → Innovation is Where Business & Technology Intersect.


In an earlier post, we shared some of the IT challenges faced by early-stage life sciences organizations. With this post, let’s take a deeper look at later-stage companies and what their IT strategy should be focused on as they scale.

What are the main IT priorities of life science firms as they move into their growth and expansion stages?

 

→ Employ technology for data management

As biotech, biopharma, and other life science enterprises grow, managing data increases in scale and complexity. As a result, cloud-based solutions and SaaS applications must align to ensure that enterprise data is available, usable, consistent, reliable, and secure. Employing the right technology solutions, including cloud-based services, backup and recovery, and others that store, manage, and protect data are critical at this stage.

→ Leverage technology to drive innovation

Not only has innovation come to the life sciences space, but it’s also bringing emerging technological trends with it. Advances in Artificial Intelligence (AI), Robotic Process Automation (RBA), Machine Learning (ML), Cloud/Big Data, and other developing technologies are evolving as disrupters to the sector. Successful life science companies will envision how to capitalize on these tools.

→ Optimize technology to grow operations

Even as innovative technology trends shift the landscape, IT becomes more integral to the core business operations as companies scale. While some may be using a managed IT model, most companies likely employ co-managed solutions during the later stages. A co-managed service provider empowers internal IT staff to drive technology delivery at scale and focus on strategic priorities. A technology partner can lighten the load by fulfilling tech support, plug critical skill gaps, and complement in-house capabilities with specialized technology services.

→ Utilize technology to ensure security and compliance

As a life science firm grows, compliance requirements increase in size and scope. At the same time, these companies have become more attractive targets for cybercriminals. As a result, life science firms must prioritize implementing robust cybersecurity tools and compliance processes to keep pace with evolving regulations while protecting sensitive data from bad actors.


Related Content → GxP and FDA 21 CFR Part 11 Compliance with Egnyte for Life Sciences.


Developing IT Growth Strategy for the Life Sciences Industry

The life sciences industry is booming, and the future looks even brighter. But the key to success involves more than just innovation—effective growth also depends on how well your life sciences company can leverage IT capabilities throughout your life cycle. In building out an effective IT strategy for startups, begin by understanding where your organization stands today, followed by preparing for those IT areas that will require digital transformation. Furthermore, leveraging new technologies like AI, RPA, ML, and Big Data, can help accelerate your progress and open up new opportunities in the journey towards achieving your goals.

To sum up, you need to understand what’s possible before embarking on any journey. By taking stock of current practices, planning ahead, prioritizing initiatives based on pain points, incorporating new technologies, and teaming up with a technology partner, you’ll be well-positioned to meet future growth. Coretelligent is an industry leader with extensive experience in the life sciences sector. To learn more about how Coretelligent can help your company successfully scale so that growth doesn’t stifle innovation, talk to one of our technology experts today.

Expanded Managed IT Services in Miami and West Palm Beach

As a leading IT service provider for the financial services and life sciences industry, Coretelligent is pleased to announce the expansion of our field offices in South Florida. With this expansion, we are better positioned to offer our white-glove Managed IT Services in Miami and West Palm Beach to accommodate the growth of the life sciences and financial sectors in this region. Coretelligent brings a wide range of high-quality managed IT services and collocation, including virtual CTO, cybersecurity, compliance expertise, service desk, disaster recovery, next-generation cloud services, and more to South Florida.

Expanded Managed IT Services in Miami and West Palm Beach

Dependable, Secure IT Infrastructure

With over 15-years of experience as a managed service provider, Coretelligent is committed to building scalable and dependable IT infrastructure for our clients. Our team of experts can assist with managing and maintaining your technology systems while safeguarding them from cyber threats. We also offer a full range of data backup solutions that are cost-effective and comprehensive in handling disaster recovery and business continuity needs.

Stand Out IT Support

Having a solid IT infrastructure is not just an advantage in today’s world—it is a requirement, and combined with our white-glove approach, it can help give your firm the edge it needs to succeed. Coretelligent’s deep industry experience and our unrivaled commitment to quality service are what sets us apart from other providers.

Our Approach

At Coretelligent, we understand that one size does not fit all. To that end, we work with clients to tailor the best technology service and custom solutions to fit their needs. We are also experienced with and have the capacity to help your business quickly, efficiently, and securely scale.

We provide onsite services, consulting, managed and co-managed services, and start-up and relocation services. As a trusted partner, we offer a range of pricing options to accommodate your business operations and technology investment.

About Coretelligent

Coretelligent is an industry-leading services provider that offers comprehensive technology solutions, cybersecurity, and cloud solutions for financial and life sciences firms. We are a team of world-class professionals providing advanced solutions to help organizations thrive in the digital economy. We’re honored that we are one of America’s most award-winning IT service providers.

Founded in 2006, Coretelligent has offices in Massachusetts, Maine, New York, Connecticut, Georgia, and California, and offers expanded support in select locations. In addition to the life science and financial services sectors, we have extensive experience working with a range of industries, including law firms, real estate, and professional services.

With the experience we bring to every IT project, our proprietary technology and a full suite of security services ensure superior business performance, data protection, and security. If you’re looking for Managed IT Services in Miami or West Palm Beach, and want to learn more about how Coretelligent can improve your organization’s technology, reach out today.

Dallas Managed IT Services

Coretelligent, a leading IT services provider for the financial industry, announces the expansion of our field offices to provide Dallas Managed IT Services. This extension allows Coretelligent to accommodate the accelerated growth of financial firms in the Dallas–Fort Worth metro area and offer a wide variety of high-quality solutions, including virtual CIO, Help Desk, cybersecurity & compliance, disaster recovery solutions, cloud solutions, our White-glove approach to business, and more to clients in the region.

Dallas Managed IT Services

Reliable, Secure IT Infrastructure

Reliable and secure IT infrastructure is a necessity for financial firms of all sizes–large, small, and mid-market enterprises– in today’s landscape. Dependable infrastructure can provide a competitive advantage by delivering reliable uptime and offering the protection needed to manage the threat from cyber-crime. As an experienced solutions provider, Coretelligent can keep your company safe from cyber threats with our advanced network monitoring & management, security firewall protection, and other security measures. With a team of experienced, knowledgeable, and dedicated financial and technology experts, Coretelligent can assure that you will have the support you need to support your business processes and reach your goals.

Managed IT Services

Having a solid IT infrastructure is not just an advantage in the financial industry—it is a requirement–and our service levels can help give your firm that edge. Coretelligent understands the specialized technology needs for hedge funds and alternative investments from SEC-regulated archiving and backups to specialized trading applications. In addition, we provide IT strategic expertise, managed and co-managed support, proactive maintenance, cloud migration, and start-up and relocation support. From cost-effective fixed price-per-seat agreements to full-time placements, we can suit any sized client’s budget and operational costs with a range of pricing options.

About Coretelligent

Coretelligent are industry leaders providing comprehensive solutions for financial firms of managed IT support services, cybersecurity, and cloud-based solutions. Our team of world-class professionals provides top-tier organizations with a wide range of services needed to thrive in today’s digital economy. We’re proud to be one of the most awarded IT service providers in the nation.

With a proven track record of providing complete business IT solutions 24/7/365 days a year, our innovative proprietary technology solutions and a full suite of security services ensure exceptional business performance, data protection, and security for our clients’ most sensitive information assets across a variety of industries.

Founded in 2006, the company has offices in Massachusetts, Maine, New York, Connecticut, Georgia, and California, with expanded support locations in Dallas, Los Angeles, Philadelphia, Tampa, Washington, DC, and West Palm Beach.

Learn more about our about how to create a partnership for technology success with Coretelligent in the larger Dallas–Fort Worth, TX service area.