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Co-Managed IT Service Model

Outsourced and co-managed IT models have become the strategic go-to for SMBs who want to focus their efforts on business growth rather than the rigors of daily IT support.

How do you know if your organization should consider co-managed IT services and for what IT functions you should outsource?


co-managed ITThe growing importance, complexity, and scope of IT, as a whole, has driven many companies to favor co-managed IT services.

In a co-managed IT model, an organization’s internal IT team collaborates with their managed service providers to divide IT responsibilities based on skill gaps and time, among other considerations.

Companies benefit from this model by gaining access to experience and expertise it may not possess internally while maintaining visibility and alignment with business/technology objectives.

When to Consider Co-Managed IT?

When your business experiences accelerated growth, the technology workload can quickly increase to the point where you find the internal IT team overwhelmed, which quickly leads to drops in production across the business. With over 25% of business being conducted online in 2022, these slowdowns and drops in production can have serious consequences.

Strategic initiatives and alignment such as digital transformation initiatives, effective and timely project management, access to enterprise-class tools, and security become major concerns as the IT team falls further behind, struggling to keep up with the day-to-day leaving no time for strategic planning or adoption of newer technologies.

Co-management takes the burden off of your IT department so that they are able to focus on the tasks and projects they are highly skilled in.

IT Functions to Consider for Co-managed IT Services

What are some of the critical table stakes for co-managed IT services for growing companies?

Project Management

Smaller businesses may have one or two IT staff on hand who are great at what they do, but lack experience in project planning and management. When partnered with the right Managed Service Provider (MSP), your IT staff benefits from a lighter workload that allows them to focus on projects that enable business growth.

Outsourced IT project management gives your business access to experts who know how to plan and manage projects of all sizes.

Digital Transformation / IT Roadmapping

The creation of an IT strategy for a Mid-Market organization can be a huge challenge. Aligning agile short-term and long-term goals with the technologies needed to actualize them can be more than a small IT staff can handle.

Working together with your MSP for IT roadmapping provides access to a team of experts that will immediately boost the productivity of your IT staff and pass the benefits of increased efficiency to faster business growth.

Enterprise Tools

When you work with the right MSP, you gain access to enterprise-class tools that provide your business with the same level of insight and service that large companies can provide for themselves.

The best part is that you don’t have to make huge investments in developing a sophisticated IT team or software to do this. When you outsource, you gain immediate access to the same kinds of tools and services your business could not afford otherwise.

IT Security

One of the critical areas of business operations is the security of its IT infrastructure and digital assets. SMBs and Mid-Market organizations often lack the resources and skill set necessary for implementing and maintaining an effective security strategy.

Outsourcing your security needs to a reputable MSP/security services provider makes robust security much more than a pipe dream.

With the right security partner, your business gains access to state-of-the-art technology and security experts who know how to keep your IT infrastructure and digital assets safe.

Outsourcing is about much more than just handing off a bunch of work to another business. It’s also about forming mutually beneficial partnerships that help both businesses grow.

 

Most Common Co-Managed IT Service Models

Model #1: Outsource Helpdesk, Insource Escalation Resources

In this scenario, a business partners with an MSP to provide everyday tech support while keeping escalation in-house.

This allows your tech support experts to focus on resolving the toughest issues while your co-manage partner takes on the mundane helpdesk calls.

This is a particularly effective model for companies that are spread out across multiple locations and time zones.

One of the greatest advantages of co-managed helpdesk services is the standardization of service across all of your company’s locations.

Your business also gains the ability to reliably provide support services outside of normal business hours.

When you have a professional, co-managed helpdesk strategy in place, you eliminate the need for one or more IT personnel working the graveyard shift waiting for someone to call.

Model #2: Outsource Infrastructure Management, Insource Tier 1 Helpdesk

This option is a great fit for a business that:

  • Have over half of its employees at one location
  • A handful of remote workers or offices that connect into HQ resources
  • Remote work schedule that’s aligned with HQ time zone

In this model, your business outsources all of its IT infrastructure management while keeping first-line technical support in-house.

You may have an IT staff that lacks the time and advanced skills necessary to provide advanced infrastructure support or the resources to plan and manage projects.

Your business may also lack dedicated security resources to protect IT infrastructure and digital assets.

You may have a company culture where employees expect to be able to just walk down the hall to IT rather than calling over the phone.

Outsourced IT infrastructure management is ideal for an organization that needs expert IT skills and experience to manage and secure IT infrastructure.

This removes the burden of infrastructure management from your IT staff, freeing them up to provide first-rate, personalized help desk support to everyone throughout your organization.

Is Co-managed IT Support Right for You?

Co-managed IT support offers flexible solutions that meet your internal IT team where they are. Need a partner to focus on the day-to-day rigors of IT support? Or are you looking for a partner to focus on long-term planning for new technology initiatives and growth while your internal IT team focuses on the day-to-day? Maybe you’re just trying to fill a skills gap to complement your existing IT team. If any of these situations sound like your business, co-managed IT services could be right for you. If you’re a mid-market organization with a need for co-managed support or managed services, reach out to learn more about our solutions today!

Man and woman share a tablet in the background. The image is overlaid with text that says Outsourced IT support and management pros, cons, costs.
For a growing number of businesses are turning to outsourced IT support as the ideal solution. But, what is exactly does outsourced IT entail?

Outsourced IT

A Look at Outsourced IT

It’s no secret that small businesses are lean and scrappy. As a result, many do not have an internal IT department—in fact, many startup companies initially don’t have a contracted person to turn for IT problems other than perhaps calling the hardware or software manufacturers.

However, you quickly realize just how important IT functions are to your business and hire a dedicated IT professional. Providing day-to-day support to users, maintaining and securing IT assets, handling telecommunication contracts, vendor/manufacturer relationships, and sourcing software and equipment can quickly overwhelm a one person team. And while trying to balance all that, there is little to no time left to focus on the business’ holistic IT strategy.

As a business, you can add additional personnel or choose outsourced IT support to address your growing IT needs. But a quick search online yields dozens of IT companies in your area, each describing their services with unfamiliar jargon.

So how do you know if a provider has the services you need? First, let’s look at the basic terms you might encounter when searching for an IT service provider.

Breaking Down the Managed Service Provider (MSP) Space

For people who don’t regularly navigate the waters of IT service providers, the language can be confusing.

Furthermore, there is often a lot of overlap in the definitions of distinct terms. For example, take a look at these general terms from Gartner:

Managed Service Provider (MSP) delivers network, application, system, and e-management services across a network to multiple enterprises using a “pay as you go” pricing model. A “pure play” MSP focuses on management services as its core offering.

IT Outsourcing (as a part of an outsourcing definition) is using external service providers to effectively deliver IT-enabled business process, application services, and infrastructure solutions for business outcomes.

Co-managed IT — A managed service that partners with you to provide only the IT services your business requires.

Clearing up the confusion around these common terms makes it a lot easier to find your way from the ocean of options into the harbor of the right IT solutions provider for you.

Now that you have a clearer understanding of these terms let’s take a look at outsourced IT support.

Outsourced IT Support: A Closer Look

When you outsource your IT support, you trust an MSP to manage your IT support.

The MSP takes over day-to-day IT operations and support and develops an IT roadmap for the future to meet your business and technology objectives.

Outsourced IT support is ideal for SMBs with no formal IT department who need IT systems to operate smoothly and reliably (not all SMBs rely on technology enough to invest in outsourced IT support).

What are the benefits of outsourced IT Support?

Outsourced IT provides multiple benefits to SMBs by managing all IT operations and alleviating the burden of day-to-day support concerns and long-term growth planning.

You gain access to IT professionals with skills and expertise similar to those employed by large corporations at a fraction of the cost.

They are able to jump right in, learn your IT environment, and begin providing the IT support you need.

A Proactive Approach to Help Desk Support

Another benefit of outsourced IT is that it should include a “managed” component.

Managed Services essentially amount to preventative IT maintenance.

What this means for your business is that small IT problems are nipped in the bud as soon as they bubble up, and before they have a chance to compound into much bigger, more costly ones—something that most small businesses cannot do on their own.

Outsourced IT Support Staff Come to Your Office When You Need Them

While remote IT support is often adequate, you may need a more personalized approach.

On-site IT support staff get to know your employees the same as if they worked there.

You can’t beat the quality of service delivered by on-site IT support professionals who know your employees by name.

Cost Becomes a Scalable Expense

Outsourced IT allows an organization the freedom to scale IT service up or down to meet business needs and available budget.

This flexibility makes outsourced IT support a great value for your company while allowing you to customize your service to your needs.


Related Content – 5 Ways Outsourced IT Can Boost Revenue & Productivity


Co-Managed IT Support: An Overview

When you opt for a co-managed solution, the IT provider partners with you to learn what your specific IT needs are.

A strategy is developed that seamlessly integrates the MSP’s IT professionals with your IT team to deliver the service you need holistically and efficiently.

For example, most companies choose to delegate first-level help desk to a managed service provider, freeing up internal IT resources for strategic tasks and initiatives.

Benefits of Co-managed IT Support

Co-managed IT has all of the benefits of outsourced IT support, plus added flexibility that allows your organization to divide up IT responsibilities.

With a co-managed IT partnership, you gain the value of IT services that is tailored to your specific needs and works in cooperation with your internal IT staff.

What’s Best for Your Organization—Outsourced IT Support or Co-managed?

At this point, you have a much clearer picture of the options available to you. But which one is best for your organization—outsourced or co-managed IT support?

How to Decide Which Option Is Best for You

To decide which solution is the right fit for your business, consider the size and scope of your IT needs. Typically, if you have 50 or fewer IT users in your organization, a fully outsourced IT solution may be best for you. Your managed service provider will cover both day-to-day IT support tasks as well as help design an IT roadmap to guide you through future growth and initiatives.

But what if you have more than 50 employees and at least one IT person?

Co-managing is almost always the right fit for businesses with 50 or more employees—especially if there’s at least one IT person. The co-managing partnership gives you the best of both worlds: delegate routine system monitoring, maintenance, and help desk while in-house IT focuses on strategic initiatives such as future upgrades/planning, new locations, and executive needs.

IT Solutions Tailored to Your Needs

Sometimes, small to mid-sized companies need specialized IT support but don’t want to outsource all of IT. When you need a custom IT support solution, talk with us. Whether a fully outsourced IT support model or a co-managed model aligns best with your needs, Coretelligent has the solution. So how can we help you?

 

Year-End IT Planning

Year-End IT PlanningAs we move into the last quarter of the year, it’s time for the annual review and realignment of your IT planning and strategy. Of course, you have actively been implementing your IT roadmap throughout the year, but a year-end IT planning and review is an opportunity to evaluate its effectiveness and update it for the upcoming year. Here are some things to keep in mind as you plan for the end of the year.

Year-End IT Planning and the IT Road Map

An IT roadmap is a strategic plan that outlines how your business will use technology to achieve its goals. A well-planned roadmap can help your business scale, improve ROI, reduce risk, and increase productivity.

Utilizing an IT roadmap ensures that your IT investments drive value and growth. In addition, a comprehensive plan can help identify areas of your organization’s IT infrastructure that need improvement and prioritize addressing them.

As with any plan, a strategic IT roadmap is only effective if you use it. A high-level annual review offers an opportunity to evaluate successful goal completion, realign with business goals, re-examine key initiatives, acknowledge and implement a plan for gaps, and provide valuable data for setting future KPIs.

What Should a Year-End Review Encompass?

As with other company activities, the year-end technology review reflects what you put into it. So don’t regard it as a meaningless exercise; instead, see it as an opportunity to get valuable information about your company. While results vary from firm to firm, there are certain aspects that all year-end reviews have in common.

1. Review the Current Technology Roadmap

Appraise the initiatives, tactics, and timelines of the current IT strategic plan to evaluate successful completion and future updates.

Reassess the technology of the organization, including:

  • Cybersecurity practices and policies
  • Technology infrastructure
  • Cloud storage and applications
  • Processes and data governance
  • Due diligence, compliance requirements, and risk management

2. Review Business Goals

The review process should also start with refreshing yourself with your company’s mission, vision, and values. Then, this is an opportunity to assess business functions and realign with these foundational pillars.

Of course, a review would not be complete without the inclusion of the business goals for the year you are looking back over. These business objectives can help you formulate a list of questions that can be answered through your review.

Review current business objectives, initiatives, and IT needs across the organization to determine IT initiatives. SWOT analysis can help identify gaps in IT needs across the organization. Key elements to include in the plan include proactive cybersecurity, compliance requirements, business drivers, expected growth, risk management, and identifying opportunities.

3. Assess Key Performance Indicators and Results

Determining success by reviewing metrics is key to establishing the effectiveness of any plan, and an IT roadmap is no exception. Beyond assessing whether goals were completed, there’s also plenty of insight to be gleaned from evaluating the objectives you did not reach. Undergoing this exercise is where the work of developing next year’s IT roadmap through identifying gaps and deficiencies, goals out of alignment, and new technology needs begins.

4. Putting IT All Together for Next Year

The outcome of this exercise is to use these findings from this strategic year-end IT planning process to set initiatives and develop strategic goals for your organization for the upcoming year.

Additionally, business leaders should look externally and evaluate business drivers and market forces, apply competitive research, and assess technology disruptors when determining upcoming IT priorities and business goals to include in next year’s plan.


Download our e-book Paving the Road to Success with Strategic IT Planning to learn more about how developing and implementing an IT roadmap can steer your firm towards success.


Chris Messer, Chief Technology Officer at Coretelligent, HeadshotAbout Chris

As Chief Technology Officer at Coretelligent, Chris Messer is a transformational and strategic IT leader who establishes and leads Coretelligent’s technical vision and technological development. Click here to learn more about Chris.

Life Sciences Industry Innovation is Where Business & Technology Intersect

Life Sciences Industry Innovation is Where Business & Technology IntersectThe life sciences industry is experiencing a period of rapid growth. Not only does the sector produce life-saving and life-enhancing treatments, but it is fueling investment across the globe. For example, 78 startups went public in 2020 in the biotech sphere, representing a 77% increase from the previous year. Additionally, the first half of 2021 saw already seen 62 biopharma companies progress to IPO status. With the increased demand for innovative drugs, medical devices, and other therapies in the wake of the ongoing COVID-19 pandemic and vaccine development, various trends within the industry (like changes to clinical trials), and increased levels of investment, 2022 is shaping up to be a big year for the sector.

Innovation is the driver of the current expansion within the life sciences market. However, the key to maximizing this ROI, or Return on Innovation, requires that business and technology synchronize. This imperative calls for a carefully planned IT roadmap that enables companies to achieve a competitive advantage and improve business outcomes throughout the development, startup, growth, and expansion stages.

To help executives better understand the timeline, Coretelligent has developed a chart outlining the technology and business needs of the life sciences ecosystem throughout their life cycle. Download our datasheet Innovation is Where Business & Technology Intersect outlining how to plan your company’s IT strategy as you move through funding phases.


To dive deeper, download our data sheet → Innovation is Where Business & Technology Intersect.


In an earlier post, we shared some of the IT challenges faced by early-stage life sciences organizations. With this post, let’s take a deeper look at later-stage companies and what their IT strategy should be focused on as they scale.

What are the main IT priorities of life science firms as they move into their growth and expansion stages?

 

→ Employ technology for data management

As biotech, biopharma, and other life science enterprises grow, managing data increases in scale and complexity. As a result, cloud-based solutions and SaaS applications must align to ensure that enterprise data is available, usable, consistent, reliable, and secure. Employing the right technology solutions, including cloud-based services, backup and recovery, and others that store, manage, and protect data are critical at this stage.

→ Leverage technology to drive innovation

Not only has innovation come to the life sciences space, but it’s also bringing emerging technological trends with it. Advances in Artificial Intelligence (AI), Robotic Process Automation (RBA), Machine Learning (ML), Cloud/Big Data, and other developing technologies are evolving as disrupters to the sector. Successful life science companies will envision how to capitalize on these tools.

→ Optimize technology to grow operations

Even as innovative technology trends shift the landscape, IT becomes more integral to the core business operations as companies scale. While some may be using a managed IT model, most companies likely employ co-managed solutions during the later stages. A co-managed service provider empowers internal IT staff to drive technology delivery at scale and focus on strategic priorities. A technology partner can lighten the load by fulfilling tech support, plug critical skill gaps, and complement in-house capabilities with specialized technology services.

→ Utilize technology to ensure security and compliance

As a life science firm grows, compliance requirements increase in size and scope. At the same time, these companies have become more attractive targets for cybercriminals. As a result, life science firms must prioritize implementing robust cybersecurity tools and compliance processes to keep pace with evolving regulations while protecting sensitive data from bad actors.


Related Content → GxP and FDA 21 CFR Part 11 Compliance with Egnyte for Life Sciences.


Developing IT Growth Strategy for the Life Sciences Industry

The life sciences industry is booming, and the future looks even brighter. But the key to success involves more than just innovation—effective growth also depends on how well your life sciences company can leverage IT capabilities throughout your life cycle. In building out an effective IT strategy for startups, begin by understanding where your organization stands today, followed by preparing for those IT areas that will require digital transformation. Furthermore, leveraging new technologies like AI, RPA, ML, and Big Data, can help accelerate your progress and open up new opportunities in the journey towards achieving your goals.

To sum up, you need to understand what’s possible before embarking on any journey. By taking stock of current practices, planning ahead, prioritizing initiatives based on pain points, incorporating new technologies, and teaming up with a technology partner, you’ll be well-positioned to meet future growth. Coretelligent is an industry leader with extensive experience in the life sciences sector. To learn more about how Coretelligent can help your company successfully scale so that growth doesn’t stifle innovation, talk to one of our technology experts today.

Proactive cybersecurity support

Proactive cybersecurity solutionsImproving the operation of your business often starts with consolidation: creating a more cohesive structure that eliminates redundancy and slashes inefficiencies throughout the organization. Business leaders have been focused in this direction for generations, often looking for the smallest advantages that will allow them to outpace the competition. With the renewed focus on cybersecurity, it’s not unusual for businesses to focus more on protecting the security of their organization than attempting to improve operational excellence. What you may not realize is that some of the same initiatives that will help smooth operational hurdles can also provide added levels of cybersecurity. What can be difficult is finding the spaces where you can bring these goals into alignment and create a comprehensive strategy that addresses the holistic needs of the organization and provide proactive cybersecurity support.

Shifting Cybersecurity From a Defensive Strategy

As hackers continue to expand their reach throughout the business community, technology leaders often double-down on the defensive postures that can help guard against the immediate threats of ransomware, phishing emails and direct data breaches. While these are important steps, it’s also important that you create a more active role for cybersecurity within the organization. Consider the cybersecurity and data security compliance requirements as enablers of innovation that will help the business move forward, instead of restrictive policies that are being forced upon the organization. This mental shift offers a broader scope that can become a platform for evolutionary change within the business.

Proactive Cybersecurity Support as a Competitive Advantage

The same work that you’re doing to build your cybersecurity posture and disaster recovery strategies provides your business with an opportunity to review business processes that have been part of institutional knowledge for years and challenge the status quo. Businesses often find that there are high-level items that can quickly be resolved, as well as finding deeper growth options that will reduce work blockages and help you maintain a greater velocity for your business. Business leaders may find that situations that have been causing inefficiencies can be overcome if the changes are in alignment with best practices for cybersecurity and business continuity. In this way, focusing on cybersecurity actually becomes a competitive advantage for your business, tightening operations and removing inconsistencies. While it is easy to see how these strategies could enhance the operations of the organization, getting started or even scoping the breadth of the necessary changes can be overwhelming. This is one of the reasons that businesses are shifting to a co-managed IT services model that allows internal teams to focus on the future while the day-to-day operations and Help Desk support are managed through a network of trusted providers.

Protect your business from operational slowdowns when you explore the Co-Managed IT Services from Coretelligent. This approach allows us to empower your internal technology teams to drive innovation at scale while relying on Coretelligent to provide the best-in-class cybersecurity and infrastructure solutions that your business needs. Our team has expertise providing trusted technical support, in-depth strategies, planning and more to a range of businesses from life sciences and financial services to manufacturers.

White Glove IT Support

The term White Glove support gets thrown around in the managed service space, but what does it really mean? For Coretelligent, White Glove IT support is a foundational philosophy, a badge of honor, what drives us, and is one of the attributes that makes us stand out in the market space.

White Glove IT SupportCoretelligent delivers White Glove service centered around the specific needs of clients. We understand that a one-size-fits-all IT model does not fit most businesses. So instead, we collaborate with our clients to offer customized IT solutions and an exceptional level of support to help our clients meet their business objectives.

While other MSPs may claim to offer White Glove service, the difference is entirely in the details.

What Does White Glove Mean to Coretelligent?


Around-the-clock Support and Access to Experts

Our U.S.-based service desks are staffed 24x7x365 by our own engineers. We do not use an answering or dispatch service, so there are no gatekeepers or time delays in resolving any issues you may experience.

An Extension of Your Team

We organize our service desk into “Service Pods” which means that clients interact with the same core group of engineers familiar with their environment and people. We aim to build strong relationships for a successful long-term partnership and provide your firm with a deep bench of technical experts.

Communication and Partnership

With our service delivery model, each client is assigned a Customer Success Manager (CSM) responsible for managing the business relationship. Your CSM is focused on optimizing our service delivery and ensuring the satisfaction of your workforce. They are your primary contact for any account concerns or questions.

Proactive Strategic Vision

Other managed service providers (MSP) operate using a reactive model—meaning you interact with them when something breaks. The Coretelligent approach is more thoughtful and preemptive. We offer strategic guidance and proactive ownership of your IT operations. We meet with our clients to help them develop and navigate an IT roadmap designed to ensure the best technology solutions are in place for achieving business goals.

IT SupportIndustry-specific Knowledge

Our deep expertise in key industries leads to managed IT services that meet your critical business needs today while positioning your organization for future opportunities.

Having an industry-knowledgeable partner is critical for companies in highly regulated sectors. For example, Coretelligent is SOC2® certified, which is crucial for verifying proper security controls for certain industries like life sciences and financial services. Additionally, our SOC2® certification represents our commitment to offering top-notch security and IT best practices to our clients.

The VIP Experience

We offer concierge-like support for clients and users looking for that extra level of detailed support, including interacting with VIP users. As part of the onboarding process, we work with clients to understand the expectations of VIP users, how they like to receive support, and their communication preferences.

Full IT Lifecycle

Coretelligent offers a full suite of solutions and has extensive experience supporting growing companies. Not all MSPs can scale, but we can. Choosing a full IT lifecycle partner guarantees continuity as your business expands or shifts in response to the marketplace. Coretelligent is prepared to provide everything from 24x7x365 technical support and cloud computing services to strategic road mapping and comprehensive compliance and cybersecurity solutions.

Holistic and Flexible

Our philosophy is to provide the service offerings that our clients need. We don’t attempt to fit you into our box but rather design the level of service you require around your vision. Whether you require fully outsourced IT or a co-managed solution, we will work with you to meet your needs. Additionally, whether you work in an AWS or Azure environment, we will meet you where you are and not push changes that suit only us.

The opportunities are endless with Coretelligent’s white-glove approach to designing, implementing, protecting, and supporting your IT operations. Our world-class experts, specialized know-how, and the industry’s best customer service will help drive your company’s innovation, performance, profit, and growth. Reach out to learn more about Coretelligent and how our solutions can work for you.

Solving Cybersecurity on-demand webinar

On-demand webinarWe get it. As executives and IT professionals, you are busy. To that end, we are debuting a new series of short on-demand webinars intended to answer the most commonplace requests we receive. These webinars are designed to connect your firm’s real-world problems with the solutions that address them. They are short and available on your timetable—no signing up for a scheduled webinar and then missing it because you get pulled into a meeting!

The first video is for financial services firms needing guidance on strengthening cybersecurity readiness and compliance response.

Better understand how to effectively respond to the moving target of the twin challenges of cybersecurity and compliance with our free on-demand webinar.

This short compliance and cybersecurity webinar focuses on the following topics:

  • IT Pillars of compliance
  • Cybersecurity priorities for SEC compliance
  • Tips on how to improve cyber readiness and meet compliance
  • And more!

→ Sign up here to watch the webinar.

On-demand webinar

Harness the power of cloud management.

Harness the power of cloud management.Businesses have moved beyond cloud migration and onto cloud strategy. Most organizations have at least a portion of their data or applications on the cloud. Additionally, enterprises are opting for a multicloud or hybrid approach by combining several clouds or cloud types.

In looking at strategy, organizations are eager to take advantage of all the benefits the cloud offers, like scalability, availability, redundancy, and reduced costs. What companies may not understand is that the wrong cloud configuration could actually cost money and reduce efficiency.

Outsourcing cloud management to an experienced IT partner can ensure that you maximize the benefits of the cloud.

Here are five reasons to outsource your cloud management:

1. Expertise

  • There is no one size fits all approach to the cloud.
  • An experienced IT partner works with you to implement a customized cloud solution that supports your business goals while maintaining security and compliance.
  • Taking a multicloud or hybrid cloud approach requires an expert who is familiar with unified cloud management.
  • Smaller IT teams may not have enough experience or the right tools to deliver the right cloud solution.
  • Improper configuration of the cloud can reduce productivity, availability, and security, along with spikes in usage costs.
  • Experienced Managed Service Providers (MSPs) offer expertise throughout the cloud journey, including strategic planning, data migration, and maintenance.
  • A customized cloud solution with a knowledgeable IT partner will provide a consistent experience with predictable costs.

2. Free Up In-House IT

  • Small in-house IT teams can become bogged down by daily helpdesk tasks, which prevent them from focusing on cloud optimization and security.
  • MSPs typically have access to more robust tools and can dedicate a team of engineers to your organization’s infrastructure.
  • With an MSP managing your cloud solutions, your in-house IT team can focus on other projects that directly support the business.

3. Increased Security

  • As organizations continue to make remote work a part of the new normal, cloud vulnerabilities have caught cybercriminals’ attention.
  • To maintain security and compliance, you need the right access controls, regular vulnerability management, and active monitoring.
  • Even if your company has comprehensive cybersecurity tools like a security information and event management (SIEM) platform, many in-house IT teams lack the necessary expertise to use these tools to their full potential.
  • MSPs often use more sophisticated tools allowing them to achieve greater visibility into your infrastructure.
  • Some MSPs like Coretelligent, have in-house security analysts who have specialized skills in areas like forensic analysis.
  • Security analysts can see the correlations between security incidents, which mitigates risks and decreases the response time to incidents.

4. Better Performance

  • If you are experiencing poor performance from the cloud, it could be because of how it was designed or deployed.
  • MSPs can provide better cloud performance because they have more experience architecting and managing cloud infrastructures.
  • MSPs also tend to have larger teams, so they can dedicate engineers to monitoring your cloud infrastructure around the clock, allowing them to fix problems in real-time.

5. Reduced Costs

  • The cloud allows businesses to move costs from capital expenditures to operational expenditures.
  • When implemented appropriately, the cloud can reduce overall IT costs allowing organizations to focus on strategy instead of hardware.
  • Public clouds often have a pay-as-you-go model causing some companies to experience unexpected spikes in billing.
  • MSPs are often able to provide predictable billing with cloud services, making budgeting easier.

Find an Experienced IT Partner

To maximize the benefits of the cloud, you need an experienced IT partner. Coretelligent has years of experience building and supporting customized cloud infrastructure. We have a cloud agnostic approach ensuring your cloud solutions are built around your business goals.

Our IT planning services will ensure that you are optimized, secure, and compliant. With our CoreArmor, cybersecurity solution, our U.S. based in-house support team monitors your infrastructure 24x7x365.

Are you looking to outsource your cloud management? Contact us to learn how Coretelligent can help you harness the power of the cloud.

Read our blog: Your Cloud Solution Must Include a Strong BDR Strategy, to learn how to create IT resilience in a cloud-based world.

The hybrid work model is the new normal.

Think About It

The hybrid work model is the new normal for many sectors, and now is the time to stop treating it like a temporary solution in response to the COVID-19 pandemic. Instead, we are in the middle of a revolution as many companies are re-imagining their workplace strategy. A less centralized approach allows for social distancing and offers the flexibility and work-life balance that employees crave while realizing cost savings, improved efficiencies, increased workforce opportunities, and more.

The hybrid work model is the new normal.What is the Hybrid Workplace?

Early in the coronavirus pandemic, many workplaces abruptly shifted to remote work. There was a clear distinction between working in the office versus working from home—and it happened almost overnight. The timeline for transitioning back into the office has not been clear-cut and will probably never be fully realized. As the pandemic lingers, many companies and employees see the benefit in shifting to a model where employees commute to the office, but they may also work from home. Who works where and when varies by company, but the one constant is that a company’s entire workforce is not usually all onsite simultaneously. In short, there has been a shift from traditional offices with rows of workstations to a more flexible model that gives more freedom to the worker.

Who Benefits from Hybrid Work?

If there is one thing we’ve collectively learned from the last 18 months, it’s that we are more adaptable than we realized. Faced with a challenge, we all stepped up and, in the process, discovered that a more flexible workplace model makes sense—with or without a pandemic. In fact, 83% of workers prefer a hybrid work model, according to a 2021 survey from Accenture. Workers have more control over where, when, and how they work, which can help promote wellbeing, increase productivity, and reduce turnover.

And looking at productivity for those with concerns, a 2021 McKinsey survey shows that 58% of business leaders saw productivity improve with a shift to hybrid, while 37% say there was no change from a traditional model.  Additionally, a hybrid model that also allows for fully remote workers makes remote talent acquisition a possibility. This aspect means your firm may be able to add the best candidate to your team, not just the best candidate in your geographical location.

While the hybrid model is here to stay—and most of us prefer it—it’s not without its challenges, particularly regarding technology.

5 Technology Elements to Consider

Here are five areas around which your organization may be experiencing growing pains while transitioning to a permanent hybrid model.  I share the challenges and corresponding solutions for each topic for decision-makers to consider.

  1. Collaboration

Collaboration is going to look different moving forward. Your technology will need to support a fluid mix of in-person and digital teamwork, provide access to resources for onsite and remote workers, and create meeting spaces that allow employees to seamlessly work together no matter their location.

Challenge: Replace in-person meetings and team collaboration.

Solution: Zoom, MS Teams, and similar solutions to create a connected experience.

Challenge: Remote Access to file and application resources.

Solution:  Virtual workspaces, VPN, and SaaS file tools such as Egnyte, OneDrive, or Box

Challenge: Reduction and simplification of communications.

Solution: Zoom, MS Teams, and other similar collaboration tools have allowed organizations to converge legacy telephone with voice, video, chat, and digital meetings and whiteboards into a streamlined and unified experience for employees.

  1. Cybersecurity

A shift to hybrid means that security professionals will simultaneously need to protect all fronts. In a hybrid setting, cybersecurity is more of a challenge than securing all onsite or all remote workstations.

Challenge: Increased network vulnerability from devices shifting from onsite to at-home or even unsecured public networks.

Solution: Zero-Trust Access/Networking, combined with VPN, Virtual Desktops, and SaaS applications to help control data and access.

Challenge: Heightened vulnerability to phishing emails as workforce because decentralized.

Solution: SaaS-based training tools such as KnowBe4 to keep employees trained and tested on company policies and how to recognize threats while not in the office

Challenge: Need for active monitoring 24/7 as employees work offsite at all hours of the day.

Solution: Next-gen SaaS-based security solutions to provide continuous monitoring and alerting.

Challenge: Device management

Solution: Cloud-centric management tools such as Microsoft Endpoint Manager (formerly Intune), JAMF, Addigy, and other MDM tools to enable zero-touch deployment and remote configuration management for corporate devices.

  1. Design of Office Spaces and Technology

As the work model changes for employees, so does the office layout. Workspaces will need to become more flexible to accommodate workers who shift between the office and home. Technology and operations will need to align to provide more hybrid meeting and shared spaces and less traditional cubicles and dedicated space. Decentralizing headquarters might be ideal for some businesses.

Challenge: Office plan with a workstation setup that provides flexibility for when, where, and how office workers want to work.

Solution: Hot desking setup and scheduling with standard hardware configurations allow employees to leverage laptops to work at their preferred location and time.

Challenge: Increase meeting spaces for hybrid work meetings to allow for both in-person and digital collaboration.

Solution: Upgrading meeting rooms to leverage Zoom, Teams, and similar digital tools for full digital meeting support.

Challenge: Consider whether satellite offices work as opposed to one larger location.

Solution: Reducing commute time for employees to optimize productivity and working time with colleagues.

  1. Productivity

Standard operating procures for productivity and how managers evaluate efficiency and output will need to be updated for the hybrid environment.

Challenge: Managers may need technology solutions to gauge productivity.

Solution: Data analytics or management tools to help track and monitor employee engagement and productivity.

Challenge: Workflows and Automation

Solution: Leverage automation capabilities within products and platforms to help reduce manual tasks and improve workflows to drive employee efficiency and promote an increase in productivity.

  1. IT Support and Operations

One challenge for IT managers with the hybrid workplace is technical support. Your organization will need to address workers’ need for IT support both at work and home and at all hours of the day. Not an impossible task, but the 9-5 M-F support model won’t be practical for businesses going all-in on the hybrid work approach.

Challenge: A hybrid workforce working where and when they want is a challenge for technical support.

Solution: Robust device management and remote access tools for IT teams or a trusted MSP partner to provide effective around-the-clock support to both onsite and remote employees.

Challenge: Equipment management

Solution: Leverage remote management and monitoring solutions (RMM, MDM) to keep real-time inventory and audit of equipment for tracking and management.

Meeting the Challenges of the Future with Coretelligent

As we navigate the hybrid-work future, you can count on the IT professionals at Coretelligent to help your organization solve any IT challenges you may be facing to your key business processes with a wide range of IT solutions. If you have questions about designing hybrid work solutions for your company, reach out by calling 855-841-5888 or email  info@coretelligent.com to schedule your complimentary initial consultation.

Chris Messer, Chief Technology Officer at Coretelligent, HeadshotAbout Chris

As Chief Technology Officer, Chris Messer is a transformational and strategic IT leader who establishes and leads Coretelligent’s technical vision and technological development.

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How Can Executives Manage Cyber Threats by Building a Culture of Cyber Readiness

cyber threatsReducing your organization’s risk from cyber threats requires a holistic approach. Cybersecurity should be integrated across all divisions and at all levels. Cybercriminals do not recognize your internal organization or care about job titles but seek to exploit any weaknesses they discover.

Cyber threats threaten your ability to operate, your reputation, your bottom line, and even the survival of your organization.

The foundation of effectively managing cyber risks requires building a culture of cyber readiness amongst your employees. Most cyber incidents begin with a human action—phishing attacks, ransomware attacks, malicious software, malware attacks, and other persistent threats usually start with an employee unknowingly initiating them by clicking on a malicious link or trigging malicious code by opening an attachment.

How to Effectively Protect Your Organization from Cyber Threats?

How can you, as a leader, promote a culture of cybersecurity readiness to reduce your risk from these types of threats? Here’s a high-level, holistic roadmap for considering how best to incorporate security throughout your firm to defend your organizational assets.

→ Executives – Drive cybersecurity strategy, investment, and culture

As a leader, it is essential that you understand the basics to help integrate cybersecurity as a significant component of your operational resilience.  And that resiliency requires an investment of both time and money. This investment will fuel actions and activities that build and sustain a culture of cyber preparedness that will protect key infrastructure and intellectual property.

→ Employees – Develop security awareness and vigilance

Employees are a critical line of defense. Gone are the days when security threats were the sole responsibility of the IT team. Securing an organization in this current cyber threat landscape requires education, awareness, and participation from all. Therefore, any investments in cybersecurity must include strong end-user training.


Related Resource → 7 Cybersecurity Tips for Practicing Good Cyber Hygiene


→ Systems – Protect critical assets and applications

Data is the foundation of any business; it is the most valuable asset. Know where your data resides, know what applications and networks store it, and know who has access to what data. Build security into the critical infrastructure of your organization’s data to protect against outside attacks.

→ The Digital Workplace – Ensure only those who belong have access

Implement authority and access controls to manage employees, managers, and customers’ access to your digital environment and protect against unauthorized access. Setting approved access privileges requires knowing who operates on your systems and with what level of authorization and accountability.

→ Data – Make backups and avoid the loss of information critical to operations

Even well-protected systems can be breached if someone makes a mistake. Therefore, make protecting data a priority by implementing a thorough a robust backup program. Additionally, develop a plan that will allow you to quickly recover systems, networks, and data if a breach occurs.


Related Resource → Think About IT: The Case for Cloud Backup


→ Incident Response – Limit damage and quicken restoration of normal operations

The strategy for responding to and recovering from a cyber incident involves developing an incident response plan and regularly evaluating that plan and preparing for its use for business continuity during a crisis.

3 Strategic Actions to Tackle First

  • 1. Backup Data

    Employ granular, fast, and efficient backups and data recovery processes to regain digital operations quickly.

  • 2. Multi-Factor Authentication

    Require multi-factor authentication (MFA) for access to enterprise assets to add an additional layer of protection across your organization.

  • 3. Patch & Update Management

    Create and enforce a regular patching schedule for systems, networks, protocols, and applications.

Defend Against Cyber Threats with Coretelligent

Balancing business initiatives with security and technology can seem challenging, but Coretelligent can help. We provide white-glove, fully managed, and co-managed IT services to highly regulated industries like financial services and life sciences. In addition, our comprehensive security and backup and disaster recovery solutions work for you around the clock so you can have peace of mind. To learn how Coretelligent can help your business, contact us at 855-841-5888 or via email at info@coretelligent.com.