At Coretelligent, our CoreIQ Client Portal is an essential component of our service delivery. The CoreIQ Client Portal is a unified gateway that allows our clients to review their accounts, manage services, and interact with the teams at Coretelligent.
One of the qualities that sets Coretelligent apart is our responsiveness to our clients. To that end, our Coretelligent engineers routinely make improvements to the portal based on feedback from clients on their business needs and how they would like to interact with the portal.
Recently, we released some new improvements that included offering global per-client dashboards and reporting for all customers. This capability has been a popular request from many customers, and we are excited to bring this enhancement forward for our customers.
We have broken this Dashboard and Reporting feature up into two sections. First, dashboards consist of live views for a fixed period (30 days to start). Second, while Reports are static data exports from the dashboard for offline analysis, or that can be utilized for additional reporting or internal presentations.
There are currently four discrete dashboards that will be available within the CoreIQ portal.
Summary Dashboard (Executive Overview)
This dashboard contains a quick summary of each client’s environment, including, tickets, customer satisfaction (surveys), phone queue metrics, and server/network overview.
This dashboard provides more granular detail for 360 Support usage via ticketing, SLAs, and phone queue metrics.
This dashboard provides detail around backups, server and workstation assets, top vendors/applications, and infrastructure asset monitoring.
Finally, the survey dashboard highlights the transactional survey responses and data from all support tickets for the organization. This feature allows clients to view feedback and responses from end-users on individual tickets.
The reporting section offers the ability to export a monthly executive summary report snapshot of the dashboard data for further analysis or presentation.
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