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At Coretelligent, we’re redefining the essence of IT services to emphasize true partnership and business alignment.

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Get our perspective on the connections between technology and business and how they affect you.

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MANAGED IT SERVICES

Get Managed IT Services for Smarter Growth

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What Are Managed IT Services and Why Are They Important?

Managed IT services are increasingly the way companies of all sizes handle their IT support needs. With managed IT support, you get help desk services provided by highly skilled third-party technology professionals. 

Offered as an efficient alternative to traditional in-house IT staffing, our all-inclusive services cover everything from strategic planning to IT infrastructure maintenance, support response, network monitoring, and data backup.

Business Implications
  • Reduce operational overhead and labor expenses.
  • Replace the burden of managing IT complexity with 24/7/365 reliability, security, and scalability.
  • Enhance IT efficiency to proactively prevent issues & minimize downtime.
  • Alleviate IT staffing burden (i.e., managing raises, career paths, etc.), so HR can focus on other strategic hires.

HOW WE HELP YOU

Managed IT Services Essentials

We customize our managed IT services to meet your organization’s specific IT support, monitoring, and management needs – regardless of whether they’re large or small, sophisticated or basic. With our Core360 product suite, you’re fully covered.

Core360

With Core360, you’re assured of our meticulous attention to detail, regular communication, and the best client experience in the industry.

Tailor-made onsite and remote support options designed around your needs.

Your dedicated onboarding engineer helps create a smooth and complete transition to our service, ensuring a great start to our partnership.

Proactive, 24/7/365 monitoring of critical infrastructure utilizing Kaseya, an enterprise-class remote monitoring and management (RMM) tool. Upgrades and patch applications are prioritized and scheduled around your business’s needs.

Our recurring consultative vCIO sessions are designed to inform your IT roadmap, develop budgets, and help you stay ahead of the competition. We assess your industry-specific compliance requirements and develop plans that close gaps and support your business initiatives.

Dedicated project managers and project engineers execute tactical milestones professionally and deliberately, ensuring that larger initiatives don’t impact day-to-day support.

Our purchasing process guarantees order accuracy and timeliness, so we’re able to meet exacting specifications. We have the technical expertise needed to recommend strategic solutions based on your specific business needs.

Core360

With Core360, you’re assured of our meticulous attention to detail, regular communication, and the best client experience in the industry.

Managed IT Services Offer Critical Lifelines

For businesses across the board, managed services make IT responsibilities easier to handle. Our solutions go beyond tackling your pain points; we increase your resilience to help you succeed.

59% of SMBs struggle*

Percentage of small businesses that say they struggle with implementing new technologies on their own​.

$300,000 lost per hour†

Average cost for an hour of downtime at mid- to large-size enterprises; at smaller companies, the average is $10,000–$100,000.

140,000 weekly failures‡

Average number of weekly hard drive failures in the U.S.; also worth noting: 43% of all data losses are attributed to hardware failures.

*US Chamber of Commerce, “New Study Shows Technology Platforms Critical to Small Business Growth"
†Information Technology Intelligence Consulting, “Hourly Cost of Downtime”
‡TechReport, “15+ Key Backup Statistics to Know in 2023”

Insight

The Evolution of IT Support: From Reactive to Proactive Models

The current shift from waiting-and-fixing IT to proactive planning is a big deal. It’s not just about solving problems; it’s about stopping them before they start, preventing a slew of operational costs, reputation damage, and more. It’s also transforming IT into a key factor of business success.

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What Our Customers Say

“Our business is 24×7. We have people who work throughout the night and at all odd hours. It’s critical that any problem they have gets immediate attention. Coretelligent’s response times and level of competency have been phenomenal. As a growing investment firm, it was important to have the right technology, speed, and execution. Noting the complexity of a small organization and a number of people who are highly dependent upon their systems, it was mission critical for us to have a top-tier technology infrastructure and partner.”

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“Coretelligent is not just a technology partner; they are an extension of our team. Coretelligent, day after day, works closely to support, troubleshoot, and look after all our employees’ IT needs. They also monitor all our offices up and down the East Coast. In a work environment so reliant on technology — it is our #1 priority, operationally — having 24/7/365 day support allows us to successfully support and process our business.”

“Integral to the past and future success of our firm is our partnership with Coretelligent. Entrusting the entirety of our IT footprint to Coretelligent has created a multiplying effect for the business; we are realizing greater synergies, empowering our people to be more productive, and enhancing our abilities to protect our business and our clients’ data from ever-present cyber threats.”

Customer Stories

Let’s Talk About Your Managed IT Support & Services

Tell us about your operations. We’ll draw up a top-tier managed IT support plan that aligns with your business goals.

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FAQs About Managed IT Services & Support

Need help explaining managed IT services & support to a colleague or other stakeholder? Start here.

Industries and businesses that need managed IT services include a wide range of enterprises that don’t need or want to develop and maintain tech staff in-house. This is particularly true for SMBs, for whom managed IT services offer a cost-effective way to afford advanced technology and expertise without all the overhead. Additionally, key sectors rely on managed services to provide essential IT needs that go beyond digital help desk activities. These include:

  • Healthcare – Securing patient data and complying with HIPAA regulations.
  • Finance – Protecting sensitive customer data and meeting financial regulatory standards.
  • Legal – Managing confidential client data and ensuring compliance with legal industry standards.
  • Education – Safeguarding student information and adhering to regulations like FERPA.
  • Hospitality – Maintaining customer-facing technologies and network systems.
  • Construction – Ensuring reliable IT infrastructure crucial for project management and productivity.

Managed IT services allow businesses to take advantage of multiple benefits, including:

  • Cost Savings – Reduces the need for in-house IT staff and hardware expenses.
  • Enhanced Productivity – Streamlines internal processes and helps maintain operational uptime.
  • Access to Latest Technology – Keeps organizations competitive with up-to-date solutions.
  • Scalability – Adjusts services according to business needs, supporting growth without growing pains.
  • Focus on Core Business – Frees up time and talent, enabling businesses to concentrate on their primary objectives.

Examples of managed IT services include:

  • Network Management – Setting up and maintaining networks, including LANs and WAPs, along with firewall services and backup solutions​​.
  • Managed Security – Remote security management, including backup, disaster recovery, and anti-malware services​​.
  • IT Support Services – Offering comprehensive IT help, from basic troubleshooting to advanced technical support​​.
  • Cloud Infrastructure Management – Handling cloud resources, covering migration, configuration, optimization, and maintenance​​.
  • Software as a Service (SaaS) Management – Providing and supporting software platforms like Office 365.
  • Wireless and Mobile Computing – Managing wireless networks and mobile computing solutions​​.
  • Communication Services – Managing business communication infrastructure, including chat and messaging software​​.

These services help businesses outsource IT tasks, enabling them to focus on core activities.

The difference between IT support and managed IT services is often oversimplified as simply services performed by a company’s employees versus services performed by a third-party provider, but this misrepresents both types of offering. Here are five key areas that better explain what each one involves:

  • Approach – Managed IT services are proactive, focusing on preventing problems, while IT support is reactive, addressing issues as they occur.
  • Scope – Managed IT services offer comprehensive, ongoing management of IT infrastructure, while IT support handles immediate technical issues.
  • Cost – Managed IT services typically involve a fixed monthly fee, providing predictable costs, while IT support, which can also be outsourced, may be billed per incident or hourly.
  • Availability – Managed IT services often provide 24/7 support, while IT support tends to be limited to business hours.
  • Skill Sets – Managed IT services give access to a broader range of expertise without the additional costs of training, unlike traditional IT support.

The choice between the two depends on your business’s IT complexity and how you prefer to manage IT costs.

More Solutions for You

Cybersecurity Strategy & Defense

Get ongoing digital defense with real-time monitoring, threat detection & response, and expert IT management to lead the charge.

Compliance Solutions

Fortify your IT sphere with solutions that protect data, fulfill regulatory obligations, and strengthen your security posture.

AI & Automation

Add scalable value to your business with transformative IT solutions that leverage emerging technologies.  

Smart Tech. Smart Solutions.
Unlock your business transformation with us.

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