In today’s fast-paced business environment, organizations face countless challenges when managing their IT infrastructure. As technology evolves and companies scale, businesses need flexible, secure, and efficient IT to stay ahead of the curve and maintain a competitive edge. It is in this space that a Managed Service Provider (MSP) can resolve a multitude of challenges for businesses of all sizes.
We’ll explore some of the top reasons businesses turn to MSPs for their IT needs, emphasizing the triggers that organizations face and sharing specific use cases highlighting the benefits of managed IT services.
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Why Use a Managed Service Provider: Making the Case for Outsourced IT
Problem: Loss of Productivity From Downtime
Downtime can be detrimental to a business’s bottom line. Frequent IT issues and downtime lead to productivity losses and hinder overall business efficiency.
Solution: An MSP partner can help minimize downtime by providing proactive monitoring, regular patching and maintenance, and rapid response to IT issues. They ensure your IT infrastructure runs smoothly, allowing employees to focus on core business tasks.
Customer Success Story:
A biotech company’s internal team was unable to keep up with the growth and management of the network as the company scaled. After an incident highlighted that its network infrastructure did not have the resiliency and redundancy needed, the firm decided to outsource some IT functions. As a result of partnering with Coretelligent, which was able to evaluate, build, monitor, and support its network infrastructure, the company nearly doubled in size.
Problem: Increased Security Threats and Data Breaches
Cybersecurity is a significant concern for businesses today. Lacking security measures can expose an organization to increased security threats, data breaches, and potential financial losses.
Solution: Some MSPs include comprehensive security solutions to protect against threats and ensure data confidentiality as part of their offerings. By implementing robust cybersecurity measures, businesses can safeguard their sensitive information and prevent costly security incidents.
Customer Success Story:
A private equity firm recently fell victim to an email phishing incident. As a result, it needed to strengthen its cyber posture to include end-user training and better email filtering. The firm partnered with Coretelligent to implement an enterprise email protection solution and end-user training, including interactive education on identifying phishing attempts. As a result, the firm was better able to safeguard its sensitive data and reduce the likelihood of employees falling for phishing attacks.
Problem: Industry-Specific Needs Unmet
Many businesses have industry-specific IT needs, such as data security protocols or regulatory compliance requirements, that can be difficult to manage with existing IT solutions.
Solution: MSPs offer customized managed services and tailor their solutions to meet the specific needs of each organization. By partnering with an MSP, businesses can ensure that their IT infrastructure meets all industry standards and regulations.
Customer Success Story:
A broker-dealer firm was working with a non-U.S.-based company for some technical support, but a recent FINRA audit highlighted the need for a technology partner with more robust offerings, including compliance, cybersecurity, and IT planning and strategy. The company implemented robust security measures, which ensured regulatory compliance, and benefitted from 24/7 support for the organization’s complex IT.
Problem: Lack of Integrated and Actionable Data
A lack of integrated and usable business data often causes ineffective operations and decision-making.
Solution: Some MSPs include the capabilities to help businesses to collect, process, and analyze data from disparate sources to provide actionable insights. By leveraging the power of analytics, organizations can make informed decisions that improve overall efficiency and drive business growth.
Customer Success Story:
An equipment leasing and finance company was using a broker portal with limited data integrations, which impacted the length and quality of deals. Through an overhaul of the portal, including better synthesis between the front and back-end systems and strengthened integrations of internal and external data sources, the company was able to shorten the deal lifecycle and improve the quality of deals.
Problem: Critical IT Skill Gaps and Labor Shortages
Organizations with limited IT resources can find it difficult to manage their IT systems and provide adequate support. These challenges lead to inefficiency, higher costs, and gaps in coverage.
Solution: MSPs can help fill critical IT skill gaps by providing the expert personnel needed to address the specific needs of a business. By utilizing the knowledge and skills of seasoned IT experts, companies can guarantee the prompt and effective fulfillment of their IT requirements. MSPs can also provide cost-effective labor solutions to address workforce shortages, enabling companies to stay ahead of their competitors.
Customer Success Story:
The CIO of a large retail organization recognized that the company was facing some critical skill gaps as well as challenges in finding the top talent that their organization needed to meet their IT needs. By partnering with Coretelligent, the company expanded its knowledge base, eliminated hiring challenges, and gained 24/7/365 support, which freed up its internal team to focus on initiatives to help grow the company.
Benefits of Managed IT Services
Ultimately, MSPs are vital in helping organizations overcome their IT challenges and achieve their desired business outcomes. By offering comprehensive services such as proactive monitoring, multilayered cybersecurity, 24/7 support, cloud services, ongoing maintenance, and digital transformation services, MSPs provide businesses with the tools they need to stay ahead of competitors in today’s fast-paced digital landscape.
By leveraging the expertise of an MSP like Coretelligent, businesses can overcome their IT challenges and unlock the full potential of their technology investments and focus on achieving their business goals.
What to Look for in an IT Partnership
Consider the following merits when contemplating adding or changing an MSP partner.
- Experienced with servicing companies in your industry
- Utilizes a collaborative and consultative approach
- Delivers superior support and service
- Provides 24/7/365 support and real-time monitoring
- Has a comprehensive suite of solutions to address your company’s needs
- Delivers IT strategy and planning to help minimize your investment
- Offers scalable solutions that can scale as you grow
- Demonstrates engineering excellence and cutting-edge solutions
